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Author Topic: Over one month since refund request  (Read 855 times)

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Offline simon.felix09

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Over one month since refund request
« on: June 26, 2020, 10:54:38 AM »
Hi!

Around the 12th of May I forgot to cancel my free trial period of Avast Premium, causing it to automatically charge after the trial period ended. I immediately requested a refund, but haven't heard back since. The only thing I can see changed in my account/subsription settings is that Avast Premium won't be automatically renewed next year.

Is there any way to check if the ticket is still pending?

Thanks in advance!
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Offline Asyn

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Re: Over one month since refund request
« Reply #1 on: June 26, 2020, 11:00:00 AM »
Quote from: simon.felix09 on June 26, 2020, 10:54:38 AM
Is there any way to check if the ticket is still pending?
Hi, post your ticket-ID.
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Offline simon.felix09

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Re: Over one month since refund request
« Reply #2 on: June 26, 2020, 12:26:25 PM »
Hi!

Well, I can't for the life of me find the ticket ID as I didn't get any notification after trying to get a refund. The only thing I see on my account is that premium security isn't active anymore.

This is my order ID: 77071533000.

I have filed a new refund request, of which the ticket number is 11063167.

Regards

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