Author Topic: Can't login to Avast Password for Android  (Read 9258 times)

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Offline He10

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Can't login to Avast Password for Android
« on: June 27, 2020, 04:10:42 PM »
So I factory resetted my phone (for another reason). I also forgot my avast password so I had to reset and change it. After that, I downloaded Avast password for Android and when I tried to log in (after entering the code it sent to my email), it asked my other device to confirm that I had a password change. The problem is that the other device is the device I factory resetted so I couldn't confirm the password change. I did the other method which was to enter my password for my Avast account, which didn't work. Any suggestions on what to do next? :-\
« Last Edit: June 27, 2020, 10:00:58 PM by He10 »

Offline He10

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Re: Can't login to Avast Password for Android
« Reply #1 on: June 28, 2020, 10:20:49 PM »
Any suggestions anyone?

Offline mates2

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Re: Can't login to Avast Password for Android
« Reply #2 on: October 08, 2020, 05:55:28 PM »
I have the same problem, can anyone help me?

Offline r@vast

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Re: Can't login to Avast Password for Android
« Reply #3 on: October 09, 2020, 12:03:10 PM »
I have the same problem, can anyone help me?

Hi,

I replied to your PM.

Offline Brian781

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Re: Can't login to Avast Password for Android
« Reply #4 on: July 08, 2021, 07:02:48 PM »
I am currently having this same problem with multiple Avast products. The login just fails without any information. Has this been solved?

Offline r@vast

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Re: Can't login to Avast Password for Android
« Reply #5 on: July 09, 2021, 03:19:58 PM »
I am currently having this same problem with multiple Avast products. The login just fails without any information. Has this been solved?

Hi,

If your issue is the same as the original poster above, then you would have to enter a previous password. If not, please contact us via https://support.avast.com/en-us/contact/paid

Offline brzslt

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Re: Can't login to Avast Password for Android
« Reply #6 on: October 19, 2021, 07:46:51 PM »
I have the same problem, can anyone help me?

Hi,

I replied to your PM.

Hello,

I have exactly the same problem as He10 and mates2 had:
After factory reset and full restore of my phone I could not reach my stored passwords. I tried to configure Sync but I have no idea what was my previous Avast password. Can you or anyone help me?

Offline r@vast

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Re: Can't login to Avast Password for Android
« Reply #7 on: October 21, 2021, 06:01:19 PM »
Hello,

I have exactly the same problem as He10 and mates2 had:
After factory reset and full restore of my phone I could not reach my stored passwords. I tried to configure Sync but I have no idea what was my previous Avast password. Can you or anyone help me?

Hi,

Try using your current Avast Account password or try this: https://support.avast.com/en-ww/article/Restore-Passwords-data-backup/?option=mobile
The email would have been sent to you around Jun 4, 2019
Please note that the Master password and Avast account password can be different (it depends on what you set - they are not linked)

Offline brzslt

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Re: Can't login to Avast Password for Android
« Reply #8 on: October 22, 2021, 10:58:37 AM »
Hello,
I tried to do it but the situation is the following:
I receive only one mail around Jun 4, 2019 but there wasn't any 'Restore' button in the mail only a 'VERIFY EMAIL'. But that link is expired.

When I try to configure Syncronization & Back-up in the Android app and I get that screen where I chose 'DON'T HAVE ANOTHER SYNCED DEVICE?' option.
After that I should enter my previous Avast Account password to sync but I can't remember to that pw.
So I can't continue with password syncing.
So sad.




« Last Edit: October 22, 2021, 11:02:31 AM by brzslt »