BSOD

[sminto1987]

I have recently started to receive blue screens of deaths after my computer has been running fine for a few years. There has been two over the last few days and avast has been involved in both

WhoCrashed Report

System Information (local)
--------------------------------------------------------------------------------

Computer name: DESKTOP-JHBPIKQ
Windows version: Windows 10 , 10.0, build: 18363
Windows dir: C:\Windows
Hardware: ASRock, Z370M-ITX/ac
CPU: Genuine Intel Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz Intel8664, level: 6
6 logical processors, active mask: 63
RAM: 17113980928 bytes (15.9GB)
Avast : 20.4.2410 (build 20.4.5312.580). Virus Definition 200630-10. UI Version 1.0.532


Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Wed 01/07/2020 09:26:35 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\070120-16984-01.dmp
This was probably caused by the following module: ndu.sys (0xFFFFF80657314FF0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80657314FF0, 0xFFFFD8001DEF1930, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\ndu.sys
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: Windows Network Data Usage Monitoring Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 01/07/2020 09:26:35 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: aswarpot.sys (aswArPot+0x13FB1)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80657314FF0, 0xFFFFD8001DEF1930, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\aswarpot.sys
product: Avast Antivirus
company: AVAST Software
description: Avast Anti Rootkit
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswarpot.sys (Avast Anti Rootkit, AVAST Software).
Google query: aswarpot.sys AVAST Software SYSTEM_SERVICE_EXCEPTION


On Sun 28/06/2020 11:35:39 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062820-19796-01.dmp
This was probably caused by the following module: aswnethub.sys (aswNetHub+0x39C9B)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF800633F4540, 0x1, 0xFFFF98850FBD2E40)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\aswnethub.sys
product: Avast Antivirus
company: AVAST Software
description: Avast Network Security Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswnethub.sys (Avast Network Security Driver, AVAST Software).
Google query: aswnethub.sys AVAST Software KMODE_EXCEPTION_NOT_HANDLED


Any ideas?

[Asyn]

You could try the latest beta: https://forum.avast.com/index.php?board=15

[sminto1987]

Yeah I tried that from https://forum.avast.com/index.php?topic=179943.0 and now I cant launch the UI.

UI Failed to Load.
This is really embarrassing...

Avast antivirus is set to automatic in services.msc and so is remote desktop service

[Asyn]

- Which Avast..? (Free/Pro/IS/Premium)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[r@vast]

Hi,

Can you provide us with a dump file, please?
https://forum.avast.com/index.php?topic=235189.0

[Tsusaku]

Got the same problem just now.

On Fri 03.07.2020 22:29:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070320-9500-01.dmp
This was probably caused by the following module: ndu.sys (0xFFFFF800787B5230)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800787B5230, 0xFFFFA7010F98F920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\ndu.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Windows Network Data Usage Monitoring Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 03.07.2020 22:29:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: aswarpot.sys (aswArPot+0x13FB1)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800787B5230, 0xFFFFA7010F98F920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\aswarpot.sys
product: Avast Antivirus
company: AVAST Software
description: Avast Anti Rootkit
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswarpot.sys (Avast Anti Rootkit, AVAST Software).
Google query: aswarpot.sys AVAST Software SYSTEM_SERVICE_EXCEPTION

Can't attach the minidump its too big (over 1MB)

[Asyn]

Can't attach the minidump its too big (over 1MB)

You can upload your minidump(s) here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks

[sminto1987]

- Which Avast..? (Free/Pro/IS/Premium)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Well I originally had the avast premium and malware bytes premium. No blue screens for 3 years then last week I got 2 or 3.

I have updated to the beta avast that was linked to in the forum but im not sure what version as the UI does not load.

There have been no blue screens since changing to the beta but im uncomfortable having no Ui.

p.s the other user Tsusaku has a japanese username, I am also based in japan - I wonder if this is related?

[Tsusaku]

p.s the other user Tsusaku has a japanese username, I am also based in japan - I wonder if this is related?

Ohh, not at all, i am just a japanese fan for over 25 years Not really based in Japan (i am Czech).

[Asyn]

Well I originally had the avast premium and malware bytes premium. No blue screens for 3 years then last week I got 2 or 3.
I have updated to the beta avast that was linked to in the forum but im not sure what version as the UI does not load.
There have been no blue screens since changing to the beta but im uncomfortable having no Ui.

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

[Tsusaku]

Can't attach the minidump its too big (over 1MB)

You can upload your minidump(s) here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks

Sadly i am somewhat not able to send anything to the ftp. I tryed to connect through an ftp client and it can't find the IP adress (i have actually problems to connect to any ftp, but i found it just know, i dodn't used ftp for many years, but before that i didn't have problems). Would it be possible to send the file through mail or some other way?

I have many BSOD in last 2 weeks (sometimes even couple of ones in one hour) and i think the problem is in Avast and Malwarebytes, they are somewhat beating each other

[Asyn]

1. Would it be possible to send the file through mail or some other way?
2. I have many BSOD in last 2 weeks (sometimes even couple of ones in one hour) and i think the problem is in Avast and Malwarebytes, they are somewhat beating each other

1. You can upload it to a file sharing service and post the link here.
2. Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

[Tsusaku]

1. Would it be possible to send the file through mail or some other way?
2. I have many BSOD in last 2 weeks (sometimes even couple of ones in one hour) and i think the problem is in Avast and Malwarebytes, they are somewhat beating each other

1. You can upload it to a file sharing service and post the link here.
2. Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

Here is the file https://drive.google.com/file/d/1SfrFuhvlN98uwPgzVuUtWa1_5pcW1AZZ/view?usp=sharing
Hope it works

[Asyn]

Here is the file https://drive.google.com/file/d/1SfrFuhvlN98uwPgzVuUtWa1_5pcW1AZZ/view?usp=sharing
Hope it works

OK, now you need to wait, the devs will be back on Monday Tuesday.

[sminto1987]

Well I originally had the avast premium and malware bytes premium. No blue screens for 3 years then last week I got 2 or 3.
I have updated to the beta avast that was linked to in the forum but im not sure what version as the UI does not load.
There have been no blue screens since changing to the beta but im uncomfortable having no Ui.

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

How can I do this when the UI failed to load? Uninstalled and reinstalled twice and used the avastclear.exe when removing