Author Topic: Avast suddently uninstalled??!!  (Read 297 times)

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Offline Amiga2

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Avast suddently uninstalled??!!
« on: July 02, 2020, 08:11:58 PM »
Today I clicked on Avast password browser addon since it wasn't filing out my login details.
I said "Ooops.... Avast needs to be installed to use this...".
I clicked on the shortcut on my desktop but it lead nowhere...
I browsed to programs folder and foud the Avast-folder was empty?!
How and what the ****?!

-Running Windows 10 on brand new laptop.
-Both laptop and Windows fully updated.
-Home network is secured.
-Running Avast Premium edition.
-Hardly have any other software installed since it's brand new, and certainly not anything suspicious.
-Haven't had my laptop out of the house or browsed anything even remotely untrustworthy.

How did this happen? Anyone else experienced this?

Offline r@vast

  • Avast team
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  • Posts: 793
Re: Avast suddently uninstalled??!!
« Reply #1 on: July 03, 2020, 12:41:31 PM »
Hi,

A process/user has to run Avast uninstaller for it to be removed. It may happen (rarely) that Avast is removed after a major system update (incompatibility issue).

Could you provide us with some logs, please?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file
Please paste the support file id here.
If the logs still exist, we should be able to determine what happened.Location: C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs

After you have created the logs, you can Restart your device.
 It might be that an Avast program update did not finish.