Author Topic: What happened to resolved files?  (Read 771 times)

0 Members and 1 Guest are viewing this topic.

Offline Boboli

  • Newbie
  • *
  • Posts: 1
What happened to resolved files?
« on: July 05, 2020, 05:03:51 PM »
After a scan, I had a message that there were 32 files that would be hacker targets.  Mostly because of their names ( 2020 W2, 2019 Tax Return, etc). I hit the resolve button, but now those files are gone.  They are not in the recycle bin. Any way to recover or locate those files?

oh, and does anyone else have a hard time with verification codes? Im old and honestly request a new image about 8 times before I can read all of the characters... (listen is not an option, wakes the wife)

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6912
  • When you think you know, Think Again
Re: What happened to resolved files?
« Reply #1 on: July 05, 2020, 05:53:57 PM »
You need to provide more information.
Was it a Smart Scan you ran?

What's your OS?
What product and version of Avast do you have installed?
What components have you chosen to install? (See Screenshot: Add/Modify Components)
Sounds like "Sensitive Data Shield"
« Last Edit: July 05, 2020, 06:00:03 PM by schmidthouse »
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.5.2470b/Secureline VPN v.5.12.5576b/ADU v.21.1b/ASB v.91.0b/ACP 21.1b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.5.2470b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 85114
  • No support PMs thanks
Re: What happened to resolved files?
« Reply #2 on: July 05, 2020, 08:35:32 PM »
This message "I had a message that there were 32 files that would be hacker targets." sounds more like what would be seen in the Avast Free version (?) trying to sell the Ransomware/Sensitive Data protection (which is now in the Avast Free product).

So to me, given this message, Resolve would/should have either protected the files/folders (not removed them) or offered a purchase screen for protection by the Avast Premium product (or the Ransomware Shield, but that is now a part of Avast Free).

I ran a Smart Scan, knowing it had previously found some and it notified about them and resolve brought up the Purchase screen, the files weren't deleted.

EDIT: Attached images.
« Last Edit: July 05, 2020, 08:38:08 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 70651
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: What happened to resolved files?
« Reply #3 on: July 06, 2020, 06:09:39 AM »
oh, and does anyone else have a hard time with verification codes? Im old and honestly request a new image about 8 times before I can read all of the characters... (listen is not an option, wakes the wife)
Captcha is only needed for your first 3 posts. (Spam protection)
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0