Author Topic: Why Avast is blocking my website Plz Help me  (Read 1868 times)

0 Members and 1 Guest are viewing this topic.

Offline zainaaatifi

  • Newbie
  • *
  • Posts: 10
Why Avast is blocking my website Plz Help me
« on: July 04, 2020, 07:11:06 PM »
Hi brothers ,

Avast is blocking my website ( abdotrader.com) on any computer that has it installed.

Has anyone else had a similar experience, and how can this be fixed?

Knowing that my website doesn't contain any virus and has been scanned in several sites.
I also contacted the domain support team: they sent me a tool to check the site but I didn't find any virus.

I hope Avast's support team will help me as soon as possible because I put my product on sale and I am losing in advertising :'( .

Thank you so much my brothers .Help me plz
« Last Edit: July 05, 2020, 04:28:18 AM by zainaaatifi »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89125
  • No support PMs thanks
Re: Why Avast is blocking my website Plz Help me
« Reply #1 on: July 04, 2020, 07:23:31 PM »
Since You don't give any information domain name or screenshot of the alert it is hard to say/investigate.

Post your domain name without any http, etc. to prevent it being active (avoiding accidental exposure) and it can be checked.

You can also use the - Reporting Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php option.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline zainaaatifi

  • Newbie
  • *
  • Posts: 10
Re: Why Avast is blocking my website Plz Help me
« Reply #2 on: July 04, 2020, 08:37:50 PM »
ooh i forgot
abdotrader.com
« Last Edit: July 05, 2020, 04:29:03 AM by zainaaatifi »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89125
  • No support PMs thanks
Re: Why Avast is blocking my website Plz Help me
« Reply #3 on: July 04, 2020, 09:44:58 PM »
ooh i forgot
edit: abdotrader.com

This is what I meant by just the domain name as what you have posted is Active. Please modify your post.

404 Error when trying to check your site at https://sitecheck.sucuri.net/results/abdotrader.com though some Site issues detected (Medium Risk).

Some other things that you might also consider https://webhint.io/scanner/34242876-ecd7-43f8-bb56-1f047526a3c4
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89125
  • No support PMs thanks
Re: Why Avast is blocking my website Plz Help me
« Reply #4 on: July 04, 2020, 09:51:44 PM »
Further update - I have just checked to see if people with avast can actually connect and I could, without an alert.

So I have to wonder about the source of this report.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline zainaaatifi

  • Newbie
  • *
  • Posts: 10
Re: Why Avast is blocking my website Plz Help me
« Reply #5 on: July 05, 2020, 12:31:48 AM »
look this picture my brother
https://imgur.com/a/cw48rMF

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89125
  • No support PMs thanks
Re: Why Avast is blocking my website Plz Help me
« Reply #6 on: July 05, 2020, 01:17:54 AM »
look this picture my brother
https://imgur.com/a/cw48rMF

I can only speak for my own experience (I didn't have an issue), and one that was done seconds before my post.

I don't know when your brother might have got this, whilst I can only see when it was uploaded.

There is nothing to stop you using the link I gave to report a possible false positive.
Whilst all of this is going on, I would suggest you address some of the issues i the links given.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline zainaaatifi

  • Newbie
  • *
  • Posts: 10
Re: Why Avast is blocking my website Plz Help me
« Reply #7 on: July 05, 2020, 04:13:30 AM »
Thank you so much brother
i sent them my web site link to put it in the whitlist

Offline polonus

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 33916
  • malware fighter
Re: Why Avast is blocking my website Plz Help me
« Reply #8 on: July 05, 2020, 01:28:25 PM »
This was probably because this site is rather new, and did not have an (un)trustworthy status.
Scamfoo could not rate it. Wait for an avast team member to give a final verdict.

polonus (volunteer 3rd party cold recon website security analyst and website error-hunter)
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

Offline zainaaatifi

  • Newbie
  • *
  • Posts: 10
Re: Why Avast is blocking my website Plz Help me
« Reply #9 on: July 05, 2020, 05:42:57 PM »
Uh, well, thanks for this information
I hope that they will solve the problem quickly
Thank you, my dear brother