Author Topic: Still waiting on refund from early June  (Read 2215 times)

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Offline rcav

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Still waiting on refund from early June
« on: July 10, 2020, 03:15:05 AM »
Hi all,

i requested a refund early June for VPN and still have not received it back (it was eligible as defined by Avast's criteria).

I don't have time to be chasing this - what's the easiest way to get this resolved?

My order # 48737034808.

Thanks!

Offline Asyn

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Re: Still waiting on refund from early June
« Reply #1 on: July 10, 2020, 06:24:27 AM »
Hi, post your ticket-ID.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rcav

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Re: Still waiting on refund from early June
« Reply #2 on: July 15, 2020, 09:04:40 AM »
Hi Asyn,

Thanks for the response. I just submitted another refund request (the first was within 30 days of purchase): 11193949.

I have checked my subscription and it says "expired" - so looks like it was previously cancelled on Avast's side but I am yet to receive the refund.

Thanks!