Author Topic: Avast crash  (Read 853 times)

0 Members and 1 Guest are viewing this topic.

Offline 一川

  • Newbie
  • *
  • Posts: 4
Avast crash
« on: July 13, 2020, 07:17:49 AM »
Open avast, enter the core protection, turn off or turn on a protection, a warning pops up, click OK, click X on the main interface to close, then the UI crashes... :(
Recurrence rate: 100%

Resuming after ending the "Microsoft IME" process.

System: Windows10 1909 64-bit
Use the latest version of avast.
« Last Edit: July 13, 2020, 07:27:42 AM by 一川 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71747
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crash
« Reply #1 on: July 13, 2020, 07:30:22 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.8.6575.IBC [UI.663] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.2 - SecureLine 5.13 - Driver Updater 21.2 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

  • Newbie
  • *
  • Posts: 4
Re: Avast crash
« Reply #2 on: July 13, 2020, 07:34:29 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Premium Security 20.5.2415 (version number 20.5.5410.561)
UI version 1.0.532
No other security software is installed.
« Last Edit: July 13, 2020, 07:36:22 AM by 一川 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71747
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crash
« Reply #3 on: July 13, 2020, 07:36:29 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 21.8.6575.IBC [UI.663] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.2 - SecureLine 5.13 - Driver Updater 21.2 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

  • Newbie
  • *
  • Posts: 4
Re: Avast crash
« Reply #4 on: July 13, 2020, 07:39:37 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Beta version may have more problems, do not want to use. :(

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71747
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crash
« Reply #5 on: July 13, 2020, 07:40:41 AM »
Win 8.1 [x64] - Avast PremSec 21.8.6575.IBC [UI.663] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.2 - SecureLine 5.13 - Driver Updater 21.2 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

  • Newbie
  • *
  • Posts: 4
Re: Avast crash
« Reply #6 on: July 13, 2020, 12:51:37 PM »
Follow instructions: https://support.avast.com/article/33/
Support file:
20200713_0548_HT0AN_2102598811.zip
https://c-t.work/s/2b3de7fb9a2d45

File ID:HT0AN

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71747
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crash
« Reply #7 on: July 13, 2020, 01:15:39 PM »
Thanks, the devs are aware and checking it.
Win 8.1 [x64] - Avast PremSec 21.8.6575.IBC [UI.663] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.2 - SecureLine 5.13 - Driver Updater 21.2 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0