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Author Topic: Avast crash  (Read 1842 times)

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Offline 一川

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Avast crash
« on: July 13, 2020, 07:17:49 AM »
Open avast, enter the core protection, turn off or turn on a protection, a warning pops up, click OK, click X on the main interface to close, then the UI crashes... :(
Recurrence rate: 100%

Resuming after ending the "Microsoft IME" process.

System: Windows10 1909 64-bit
Use the latest version of avast.
« Last Edit: July 13, 2020, 07:27:42 AM by 一川 »
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Offline Asyn

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Re: Avast crash
« Reply #1 on: July 13, 2020, 07:30:22 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

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Re: Avast crash
« Reply #2 on: July 13, 2020, 07:34:29 AM »
Quote from: Asyn on July 13, 2020, 07:30:22 AM
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Premium Security 20.5.2415 (version number 20.5.5410.561)
UI version 1.0.532
No other security software is installed.
« Last Edit: July 13, 2020, 07:36:22 AM by 一川 »
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Offline Asyn

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Re: Avast crash
« Reply #3 on: July 13, 2020, 07:36:29 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

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Re: Avast crash
« Reply #4 on: July 13, 2020, 07:39:37 AM »
Quote from: Asyn on July 13, 2020, 07:36:29 AM
You could try the latest beta: https://forum.avast.com/index.php?board=15
Beta version may have more problems, do not want to use. :(
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Offline Asyn

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Re: Avast crash
« Reply #5 on: July 13, 2020, 07:40:41 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 一川

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Re: Avast crash
« Reply #6 on: July 13, 2020, 12:51:37 PM »
Quote from: Asyn on July 13, 2020, 07:40:41 AM
Follow instructions: https://support.avast.com/article/33/
Support file:
20200713_0548_HT0AN_2102598811.zip
https://c-t.work/s/2b3de7fb9a2d45

File ID:HT0AN
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Offline Asyn

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Re: Avast crash
« Reply #7 on: July 13, 2020, 01:15:39 PM »
Thanks, the devs are aware and checking it.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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