Author Topic: Free Trial Cancellation  (Read 1165 times)

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Offline Johnnn

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Free Trial Cancellation
« on: July 14, 2020, 09:08:23 AM »
Hello, so some weeks ago I downloaded the free trial of Avast and I remember seeing when the trial would end, and that I would be sent an email before the end of the trial. Right now, I'm looking to end my trial early as I don't see that I won't be using it in the future. Can I have my free trial canceled as I'll most likely delete the app on my laptop? Also, I never got any kind of emails from Avast, so I don't know how I'll end up getting a reminder email.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Johnnn

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Re: Free Trial Cancellation
« Reply #2 on: July 14, 2020, 10:46:06 AM »
Here's what it shows:
It says the free trial expires until May 21st of 2021, which I never wanted.

Offline Asyn

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Re: Free Trial Cancellation
« Reply #3 on: July 14, 2020, 10:51:43 AM »
I can't see any trial version in your screenshot, just Avast Free.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

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Re: Free Trial Cancellation
« Reply #4 on: July 14, 2020, 12:50:39 PM »
@Johnnn,
Did you give Avast a credit card number at start of the trial?
If not, I suspect you downloaded the free version, which shows in your screenshots and as stated by @Asyn.
If you did hand over a credit card number, check your credit card transactions for a payment at end of trial period. That may show up as "DRI Avast" or simlar.

Offline Johnnn

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Re: Free Trial Cancellation
« Reply #5 on: July 14, 2020, 08:39:21 PM »
@Johnnn,
Did you give Avast a credit card number at start of the trial?
If not, I suspect you downloaded the free version, which shows in your screenshots and as stated by @Asyn.
If you did hand over a credit card number, check your credit card transactions for a payment at end of trial period. That may show up as "DRI Avast" or simlar.
Oh ok. Yeah I think I might've just downloaded the free version. But why does it show that it expires for a full year? I'll still check my credit card transactions though. Thanks

Offline DavidR

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Re: Free Trial Cancellation
« Reply #6 on: July 14, 2020, 10:34:34 PM »
@Johnnn,
Did you give Avast a credit card number at start of the trial?
If not, I suspect you downloaded the free version, which shows in your screenshots and as stated by @Asyn.
If you did hand over a credit card number, check your credit card transactions for a payment at end of trial period. That may show up as "DRI Avast" or simlar.
Oh ok. Yeah I think I might've just downloaded the free version. But why does it show that it expires for a full year? I'll still check my credit card transactions though. Thanks

The Avast Free version (which is what is shown in your image) has a years subscription, that would be renewed after that year for another year.
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