I was stolen from avast

[mohsh569]

Automatic subscription renewed from avast, and I had no desire to subscribe. I asked for cancellation. Actually, cancellation from avast occurred with a promise within ten days. The amount is returned to the account now for more than fifteen months. The amount has not been returned and they claim that they returned the amount to me. I deducted the amount and canceled the subscription, and I did not get back the amount or the subscription, damn the thieves, order number 10834769

[r@vast]

Automatic subscription renewed from avast, and I had no desire to subscribe. I asked for cancellation. Actually, cancellation from avast occurred with a promise within ten days. The amount is returned to the account now for more than fifteen months. The amount has not been returned and they claim that they returned the amount to me. I deducted the amount and canceled the subscription, and I did not get back the amount or the subscription, damn the thieves, order number 10834769

Hi,

Could you please provide me with your ticket/case id number and I will look into this issue.

[mohsh569]

10834769

[r@vast]

10834769

Hi,

The refund was processed on the same day as the auto-renewal charge.
It is possible that the money never left your bank account.
Please ask your bank if the money actually left your account.
It is possible that your bank only held it but never released it.

Last 4 digits of card: *7853
Amount: 282.45 SAR
Date: May 10, 2020

[mohsh569]

I did not receive a cent in charge of collecting your subscriptions to you thief the problem did not pay me the amount and ghetto subscription banks in my very sophisticated and tight control can not keep something without the knowledge of the client advice to you I do not need the amount no problem I wrote to warn who wants to subscribe with you shame to be a big company and shake your reputation for how many dollars

[bob3160]

I suggest you contact your bank as suggested by Avast.

[r@vast]

I did not receive a cent in charge of collecting your subscriptions to you thief the problem did not pay me the amount and ghetto subscription banks in my very sophisticated and tight control can not keep something without the knowledge of the client advice to you I do not need the amount no problem I wrote to warn who wants to subscribe with you shame to be a big company and shake your reputation for how many dollars

Hi,

Did you visit or call your bank to confirm that the amount of 282.45 SAR was actually sent to Avast/DigitalRiver?
Since the transactions were so close to each other, it might be that 282.45 SAR was never sent to Avast/DigitalRiver.
It has been like this for other users under similar circumstances.
Please feel free to re-open the ticket if need be.