Author Topic: Unable to renew Avast Free Antivirus license  (Read 1995 times)

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Offline chase0

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Unable to renew Avast Free Antivirus license
« on: May 29, 2020, 05:34:50 PM »
The main window shows warning icon with text "Avast Free Antivirus has expired". There are a whole of three buttons to renew it: red "ACTIVATE" on the left, green "SELECT PROTECTION" in the center, green "REACTIVATE" on the bottom panel. Each of those opens "Select you security level" dialog with two options: "Avast Free Antivirus / Your current protection" (white "SELECT" button) and "Avast Premium Security" (green "SELECT" button). Clicking the first button for the free version shows a dialog "Thank you for activating Avast Free Antivirus / Your loyalty pays off -- 73% OFF", I close it. The main window continues to show "Avast Free Antivirus has expired" and does so after a reboot. This has been going on for months. Reinstalling does not help.

Program version: 20.3.2405 (build 20.3.5200.575)
UI version: 1.0.518
Win7 SP1

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline NON

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Re: Unable to renew Avast Free Antivirus license
« Reply #2 on: May 30, 2020, 05:29:39 AM »
I recently saw similar issue on an user's machine, that mysteriously resolved by multiple attempts using OFFLINE installer and uninstall utility.
So I would suggest using offline installer after using uninstall utility, that might help.
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline chase0

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Re: Unable to renew Avast Free Antivirus license
« Reply #3 on: May 30, 2020, 08:58:43 AM »
@Asyn: that's seriously not helpful.

@NON: I've been using both offline (full) installers and normal online updates, doesn't work.

Offline Asyn

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Re: Unable to renew Avast Free Antivirus license
« Reply #4 on: May 30, 2020, 09:16:47 AM »
Make sure Avast isn't blocked by a firewall and try again.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: Unable to renew Avast Free Antivirus license
« Reply #5 on: May 30, 2020, 11:01:50 AM »

@NON: I've been using both offline (full) installers and normal online updates, doesn't work.
Before installing the "offline" version, make sure:
1-having uninstalled with avastclear in safe mode
2-to have cleaned up your windows history (temp)
3-to have deleted the file "license.avastlic", it happens that even using the tool, the file remains ... and it is this one that indicates that your license has expired (Without it, I don't know where avast would get the information on expired licenses or not.]. In this case delete it manually. Make a search in windows but it is generally in the folder C:\ProgramData\AVAST Software\Subscriptions

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Offline chase0

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Re: Unable to renew Avast Free Antivirus license
« Reply #6 on: August 02, 2020, 08:53:30 AM »
Make sure Avast isn't blocked by a firewall and try again.

It's not.

...

1: Done.
2: Done.
3: No such file on the system drive.

Didn't work. Shows "expired" just as before.

Offline Asyn

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Re: Unable to renew Avast Free Antivirus license
« Reply #7 on: August 02, 2020, 09:03:18 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0