Author Topic: HELP Cancelling Free Trial  (Read 331 times)

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Offline Schwerganoik

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HELP Cancelling Free Trial
« on: July 25, 2020, 08:23:16 AM »
Its nearing the end of my free trial for avast premium security and other related avast services but I can't figure out how to cancel them before the auto-renewal date. I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance

Offline Asyn

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Re: HELP Cancelling Free Trial
« Reply #1 on: July 25, 2020, 08:40:13 AM »
I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance
Just enter/use 00000000 and explain it in your request.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.560] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Schwerganoik

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Re: HELP Cancelling Free Trial
« Reply #2 on: July 25, 2020, 08:52:20 AM »
I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance
Just enter/use 00000000 and explain it in your request.
[/quote

Thanks for the speedy reply! Is there a link to the page where I can sort this out? And what can I expect to arrive after I submit my request?

Offline Asyn

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Re: HELP Cancelling Free Trial
« Reply #3 on: July 25, 2020, 09:05:09 AM »
You're welcome. (Contact support: https://support.avast.com/contact)
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.560] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0