Author Topic: I have not received my refund - Help needed!  (Read 408 times)

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Offline hello.a.m.music

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I have not received my refund - Help needed!
« on: July 29, 2020, 08:30:28 PM »
Hello! I am writting this because I just want to know if someone has gone trough this:

I purchased  more than two weeks ago this software "Avast Cleanup Premium" but also it purchased "Avast Driver Updater " don´t know how, but anyways, thats not the issue itself.

I did cancel these two and asked for a refund ( The software did not fix sadly what I was looking for), I did receive a confirmation saying these two petitions have been received an that they had already refunded the amounts. I remember reading that it would take as max two weeks before receiving the refund but it's been now 17 days from this date and I cannot see this movement on my bank account.

Is there something wrong with the time for their transaction going to my bank account? Is there someone who has had this same issue?
 
Thanks a lot in advance, I'd really appreciate this  8)

ORDER ID: 50493415208

Offline r@vast

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Re: I have not received my refund - Help needed!
« Reply #1 on: July 30, 2020, 08:56:52 AM »
Hello! I am writting this because I just want to know if someone has gone trough this:

I purchased  more than two weeks ago this software "Avast Cleanup Premium" but also it purchased "Avast Driver Updater " don´t know how, but anyways, thats not the issue itself.

I did cancel these two and asked for a refund ( The software did not fix sadly what I was looking for), I did receive a confirmation saying these two petitions have been received an that they had already refunded the amounts. I remember reading that it would take as max two weeks before receiving the refund but it's been now 17 days from this date and I cannot see this movement on my bank account.

Is there something wrong with the time for their transaction going to my bank account? Is there someone who has had this same issue?
 
Thanks a lot in advance, I'd really appreciate this  8)

ORDER ID: 50493415208

Hi,

I replied to your other thread.
https://forum.avast.com/index.php?topic=236382.msg1555694#msg1555694

Offline hello.a.m.music

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Re: I have not received my refund - Help needed!
« Reply #2 on: July 30, 2020, 10:52:55 PM »
Thank you, I just replied in the other tread.

All the best!

Offline hello.a.m.music

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Re: I have not received my refund - Help needed!
« Reply #3 on: August 10, 2020, 04:11:02 PM »
Just replying back that I did receive the refund for this matter, thanks again!