Author Topic: AVAST Free 2020 Antivirus does not activate/register  (Read 5254 times)

0 Members and 1 Guest are viewing this topic.

Offline westaust55

  • Newbie
  • *
  • Posts: 12
AVAST Free 2020 Antivirus does not activate/register
« on: August 01, 2020, 08:51:19 AM »
My Avast free 2020 antivirus software was only installed about 1 month ago.
Recently is started to indicate that it would expire in xx days and the xx days has been counting down for the past week.
Today I am informed that
"Your AVAST Free Antivirus license is no longer valid"

IF I click on the "REACTIVATE" button to the right on the AVAST antivirus window
A new window opens giving he options for "Avast Free Antivirus" or "AVAST Premium Security"
I click on the "Select" button under the "Avast Free Antivirus"

That retuned me to the window stating
"Your AVAST Free Antivirus license is no longer valid"
Behind that a window stating:

"You have been using Avast Free for 0 days  . . . ." with an option to upgrade to a paid premium version.

I have tried uninstalling the AVAST Antivirus software, rebooting my Windows 10Pro PC, and then reinstalling using download today from the Avast.com website.

It will install, then does a first scan, tells me there are no out of date software, and then it is back to the window stating
"AVAST Free Antivirus has expired"

How do I get the Avast 2020 Free Antivirus software to work on my Windows 10Pro PC ????
« Last Edit: August 22, 2020, 06:09:43 AM by westaust55 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #1 on: August 01, 2020, 08:59:00 AM »
Make sure Avast isn't blocked by a firewall and try again.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #2 on: August 01, 2020, 10:24:25 AM »
Thank you for the suggestion.

However, not successful. :(

I start Avast Free Antivirus and window appears with the message:
"Avast Free Antivirus has expired"

Also now noticed at the bottom of that window to left of the "Reactivate" button is the statement:
"Your Avast Free Antivirus License in no longer valid"

Click on "Reactivate" and get the options for "Avast Free Antivirus" and "Avast Premium Security"
Click "Select" under the free option
and
returns me to the screen with
Avast Free Antivirus has expired"

After a couple of cycles I always end up back at a window with
"Thank you for activating Avast Free Antivirus"
with option to upgrade.

even after further restarts for Windows 10Pro.

Now have also tried from Taskbar to right click on the Avast Icon.
1.Registration information-  tells me I am signed in but lists no applications.

2. Update Engine and Virus Definitions -
Used this to check for updates and it ran through a cycle.
I have:
    - Virus definitions are up to date - Release date August 1. 2020 (ver. 200801-0)
    - Your application is up to date - Release date was July 30, 2020 (ver. 20.6.2420 - build 20.6.5495.561)

But even after further PC restart I am still informed that:
"Avast Free Antivirus has expired"   :(


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #3 on: August 01, 2020, 10:28:46 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #4 on: August 01, 2020, 10:51:10 AM »
Windows 10 Pro 64 bit Version 2004 OS Build 19041.388
Used win10Pro since free upgrade to Win7Pro was available some years ago.

Antivirus software - Have been using Avast Free antivirus on this PC for many years - previously without problems - then the 7 day countdown to license expiry started a week ago
Firewall - Zone Alarm free firewall - Have been using Zone Alarm Free on this PC for many years

Note: my wife has virtually identical PC with same software. Looking at her PC she has no account however,
Avast Free Antivirus is active and is registered until 7 June 2021.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #5 on: August 01, 2020, 10:58:54 AM »
Firewall - Zone Alarm free firewall - Have been using Zone Alarm Free on this PC for many years
First, be sure to get rid of all remnants of Zone Alarm..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #6 on: August 01, 2020, 11:15:41 AM »
Hello Asyn,

Please note that the Zone Alarm software is FIREWALL not ANTIVIRUS

Used for different purposes.
This combination does not given problems except  on this one PC.
« Last Edit: August 01, 2020, 03:44:44 PM by westaust55 »

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #7 on: August 02, 2020, 10:10:57 AM »
Well I have un-installed Avast Free antivirus and reinstalled numerous times now.  :(
Done with and without first disabling my Zone Alarm FIREWALL software.
PC reset after each un-installation.

I have tired the on-line and the off-line version. Same problem exists.
Off-line installation seemed to be unable to even update the virus definitions.

With the Online version, once installed it:
1. Updates the virus definitions, :)
2. undertakes a first check for viruses  :)
3. looks for out of date apps :)
4. will even do a scan for network devices if this is selected :)
These steps all appear to be functioning correctly.

but then ALWAYS returne to the screen
"Avast Free Antivirus has expired"
and
"Your Avast Fee Antivirus License is no longer valid"    :(

I see another thread by Chase0 has also been started on exactly the same topic.  [https://forum.avast.com/index.php?topic=234552.0]
In that thread someone mentioned to delete a license file "avastlic.license" (or similar) name file.
As Chase0 has also indicated, that file does not exist in the AVastSoftware/Avast folder, nor using a search found anywhere else on the computer C: drive.

A manually forced check for App or definitions updates can be performed and informs me that both are up to date.

There seems to be nothing wrong with the actual AV software installation. It is just an issue relating to the expired license.
Where is the license information stored ?
How to resolve ?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #8 on: August 02, 2020, 10:19:47 AM »
Hi, see if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #9 on: August 02, 2020, 10:51:19 AM »
Hello Asyn,

Tried the DNS procedure as per the link you provided.

Then manually forced update to APP and definition files.
But no change in situation.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #10 on: August 02, 2020, 10:57:59 AM »
1. After changing DNS, reboot your system twice.
2. https://support.avast.com/article/Activate-Free-Antivirus
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #11 on: August 02, 2020, 11:37:26 AM »
Hello Asyn,

Rebooted twice as advised.

First reboot - nothing seen.
Second reboot and Avast Free Antivirus popped up a message that I was now running the latest version 20.6.

However, the next AV window is back to: 
"Avast Free AV has expired
and
Avast Free Av license is no longer valid.

per your second step to activate free antivirus:
From taskbar, right click and select "Registration Information".

The AV does a "Retrieving Subscriptions"

The following AV window differs a little from the instructions and there is no listing for the
Avast Free Antivirus, No option to "UPGRADE NOW", only option to "BUY NOW"
See the attached image.


Same situaiton if I have logged in.
Note: On my wife's almost identical PC I can see the Avast Free Antivirus listed at this same screen

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST Free 2020 Antivirus does not activate
« Reply #12 on: August 02, 2020, 12:37:49 PM »
Hi, beats me, but I reported it for you. Let's see...
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2761
Re: AVAST Free 2020 Antivirus does not activate
« Reply #13 on: August 03, 2020, 05:17:43 PM »
Hi

@westaust55,

Could you please provide me with a support file id.
Please follow these steps:
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline westaust55

  • Newbie
  • *
  • Posts: 12
Re: AVAST Free 2020 Antivirus does not activate
« Reply #14 on: August 06, 2020, 02:02:45 PM »
Sorry for delay in responding - work has me very busy for past few days

r@vast you did not provide a ticket number to enter into the support tool.

I have generated the support file (~7.6MB zip file)
however without the ticket number it seemingly cannot be uploaded to the Avast server.

As a Zip file and on size it cannot attach here either