Author Topic: Help Closing or repairing avast service  (Read 814 times)

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Offline SirMrMcDudeGuy

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Help Closing or repairing avast service
« on: August 05, 2020, 11:43:06 AM »
Hey all,
So After an update to the free av, 2 days ago, I started getting odd stuttering in some of the games I was playing. It had never happened before. I figured it would work itself out. It did not. I looked in task manager and saw Avast Service was using all of the remaining cpu on a regular basis (anywhere from 30%-90% depending on other processes). I also watched the lag spikes in the games correlate to the absurd bottlenecking occurring with the avast service consuming system resources.

As a tech-ish person I did a few things:
1: I attempted to terminate the process to no avail. As it is and there is a topic about it, I tried going to Settings>Troubleshooting>[uncheck Enable Self Protection] to no avail, I cant terminate the process, and, as such, can not make a dump file therefrom.
As they say: Have you tried turning it off and back on again, but I cant turn it off...it just keeps persisting.

2: updated my drivers. I did so with a nice restart afterwards, and avast is still freaking out.
3: made sure it wasnt caught in an odd update loop. It was not.

4: ensured no scan was going on.

5: RAN a scan to see if it would dislodge the process.... but nope.

I'm unsure what to do here. I loke avast, it's never caused any problems and has helped keep me safe. It also has an amazing name!
Is there anything I can do to try to diagnose whats going on without having to do a clean install?

Thanks in advance!

UPDATE: just timed the time it takes from right clicking tile icon to when menu displays, and out of 5 tests average time was 23 seconds and another 50 seconds to open UI. I can't even open a web page while its trying this as Avast service is eating resources. During periods of idle, my streaming is even taking a hit. youtube and netflix are stuttering now :/

UPDATE 2: I'm doing an uninstall. It was literally hogging 80-90% prohibiting any computer use. The uninstall had been running for like 20 minutes because Avast Services was flipping out. I downloaded new installer and disconnected from the web. This is absurd! Hopefully a clean install will help!

UPDATE 3: After fresh install im back to 6%-10% cpu usage. No idea what happened. this was ridiculous D:
« Last Edit: August 06, 2020, 01:39:51 AM by SirMrMcDudeGuy »

Offline Asyn

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Re: Help Closing or repairing avast service
« Reply #1 on: August 05, 2020, 12:03:13 PM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: Help Closing or repairing avast service
« Reply #2 on: August 05, 2020, 01:24:43 PM »
is your "do not disturb" mode (formerly game mode) properly configured?
https://support.avast.com/article/Use-Antivirus-Do-Not-Disturb
I don't know if a repair proposed by Asyn resets "do not disturb" by default ?
On the other hand, even though it is not recommended, rather than trying to kill the avast process, you can activate the "passive mode".
https://support.avast.com/article/Antivirus-Passive-Mode/

Offline SirMrMcDudeGuy

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Re: Help Closing or repairing avast service
« Reply #3 on: August 06, 2020, 12:21:18 AM »
Repair Avast:1. Avast GUI -> Settings -> Troubleshooting 2. Click on 'REPAIR APP'. 3. Follow instructions. 4. Reboot.

Already did this to no avail.

is your "do not disturb" mode (formerly game mode) properly configured?
https://support.avast.com/article/Use-Antivirus-Do-Not-Disturb
I don't know if a repair proposed by Asyn resets "do not disturb" by default ?
On the other hand, even though it is not recommended, rather than trying to kill the avast process, you can activate the "passive mode".
https://support.avast.com/article/Antivirus-Passive-Mode/

never messed with the game mode. this is happening when my computer is idle also though. its all the time no matter what im up to. It'll just eat all remaining cpu that its given. Left my pc off last night and now its still doing it. Ill check game mode and passive mode, though I dont have any other AVs running.

Offline Asyn

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Re: Help Closing or repairing avast service
« Reply #4 on: August 06, 2020, 05:47:22 AM »
- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0