[RESOLVED] Both Smart and Deep Scan Fail

[neocybersailor]

I attempted to do both a smart and then deep scan today. Have never had a problem before before and nothing has changed in configuration to my knowledge. Am running
Avast 14.6 and Mac OS 10.15.6 Both scan modes repeatedly fail. Smart scan just keeps scanning at 1% with no further progress, while deep scan aborts and shows a failure message after about a minute. Deleted Avast app and reinstalled, but same issue.

[namrellek]

I recently uninstalled and reinstalled the latest free version for a Powerbook and an iMac running OS 10.15.6. Now I get stuck on 1% w/no file name appearing. Seems like the same issue.

[megalodon99]

Same for me..I don't know why?

my Mac is an OS.X.11.6 and Avast was working fine yesterday!

[dveazey63]

Same here. Has never failed before today. 8/8/2020
Mac OS Catalina 10.15.6
Avast version: 14.5

All attempts at scan are failing.

[drake145]

Since it was working fine yesterday, I think the virus definitions may be the problem, since that is the only thing that changed.

Avast version:14.5
Virus definitions: 20080802

Update: Just updated to 20080804 and the scan failures persist.

[cmikkelsen]

I am also getting the same issue (Mac OS 10.15.6, Avast 14.5, Virus def: 20080804). Whenever I select a mapped network drive it eventually times out telling me that 0 files were scanned after 30 seconds. In addition if you look at the advanced settings both the "scan external drives" & "scan mounted network volumes" is unchecked, even though these options are checked in my preferences.

[ddabrahim]

I`m also getting the same issue described above.

macOS Catalina 10.15.6
Avast Premium Security Version 14.5
Virus definitions: 20080802

[bob3160]

I've reported this to Avast. Let's see if that helps.

[megalodon99]

Thanks Bob, this really ruins my evening  !

[bob3160]

Thanks Bob, this really ruins my evening  !

Do you suspect an infection on your Mac? If not, then it shouldn't be a problem to wait for Avast to look into the problem.

[megalodon99]

Yup, I have been always a little bit paranoid with computers, even Mac..today especially because a friend sent me some files, and I don't know if those are clean and clear of any infection.

Okay, I have Malwarebytes, Clean My Mac (version 3) and Chkrootkit to help me out, so I think it should be fine;).

[drake145]

I just updated the virus definitions and noticed the virus definitions number field is empty, so Avast may already be working on it.

Update(1): I checked again and it re-dowloaded 20080804, so I think we just need to patiently wait for the fix.

Update(2): 20080902 does not fix it.

[Carsten1]

Same problem here. Running Mac OS X 10.14.6. Did a reinstall of Avast and it didn't help.

[Rom5]

 Same issue here! --  scan never proceeds beyond 1% - (Un installed and re installed - no change)

[LukasJ]

Hi,
could you please send us a crash report?

Thanks