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Author Topic: I TRIED REACTIVATING CLEAN UP PREMIUM WITH MY CARD , I WAS DEBITED BUT IT DIDN'T  (Read 1638 times)

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Offline Oluwadurotimi

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I TRIED REACTIVATING CLEAN UP PREMIUM WITH MY CARD , I WAS DEBITED BUT IT DIDN'T
« on: September 03, 2021, 11:04:50 AM »
After my 30 days free trial , I tried reactivating the clean up premium . The purchase failed but I was debited on my card . PLEASE HELP!!!!
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Offline r@vast

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Re: I TRIED REACTIVATING CLEAN UP PREMIUM WITH MY CARD , I WAS DEBITED BUT IT DIDN'T
« Reply #1 on: September 03, 2021, 01:27:59 PM »
Quote from: Oluwadurotimi on September 03, 2021, 11:04:50 AM
After my 30 days free trial , I tried reactivating the clean up premium . The purchase failed but I was debited on my card . PLEASE HELP!!!!

Hi,

There was no renewal on our side. The trial subscription ended Aug/10/2021. I would suggest that you check with your bank/card issuer to make sure that they actually sent the money to Avast/Digital River. It is possible that they only placed a hold on your card for the amount but never sent it.

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