Author Topic: iTop Easy Desktop and IDP Generic  (Read 820 times)

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Offline AhmedK

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iTop Easy Desktop and IDP Generic
« on: June 22, 2024, 03:03:00 PM »
Please help, I'm trying to install a software called iTop easy desktop and Avast gave me an " We've blocked itop-easy-desktop-setup.tmp because it was infected with
IDP.Generic.
" and this software is installed from Microsoft Store. Is it right to stop install or give an exception?

Offline Pondus

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Re: iTop Easy Desktop and IDP Generic
« Reply #1 on: June 22, 2024, 05:26:32 PM »
What does the more option button say?


How to report to avast lab
https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


Offline AhmedK

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Re: iTop Easy Desktop and IDP Generic
« Reply #2 on: June 22, 2024, 08:49:26 PM »
Just one option which is give exception, but I don't want to give exception for application always give me Avast notification. By the way it wasn't like that before as I installed the application for about 3 months, the messages just appeared recently.

Offline Playta

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Re: iTop Easy Desktop and IDP Generic
« Reply #3 on: June 23, 2024, 01:50:19 AM »
A few releases back they removed the ability to report false positives directly in the UI and do not provide any information in that dialog box where to report them.
It's taken me about 10 minutes to find a forum entry with the link to the page to report another false positive.
You would think that Avast would be keen to minimize the false positives in their product by making it easy to report them for analysis. Paritcularly when it would help improve their product across the board.

What does the more option button say?
How to report to avast lab
https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Offline polonus

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Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

Offline polonus

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Re: iTop Easy Desktop and IDP Generic
« Reply #5 on: June 23, 2024, 03:50:03 PM »
Based on the information provided, I would qualify this detection as a Potential Unwanted Program (PUP).

Here's why:

The file is located in the temporary files folder (C:\Users\Ahmed\AppData\Local\Temp\is-TSLNO.tmp), which is a common location for temporary files to be stored.
The file name itop-easy-desktop-setup.tmp suggests it might be a temporary installation package or a setup file for a software or application.
The detection is from Avast's generic detection engine, which often flags files that don't fit into specific malware categories but still exhibit suspicious behavior or characteristics.
The file is not explicitly identified as malware by other antivirus engines or online services, which suggests it might not be a well-known threat.
However, it's essential to note that the file's purpose and behavior are still unknown, and it's possible that it could be malicious or unwanted.

To further qualify this detection, I would recommend:

Checking the file's reputation on multiple online services (e.g., VirusTotal, Jotti's Malware Hunter) to see if other antivirus engines detect it as malicious.
Analyzing the file's behavior when executed or installed to determine if it exhibits any malicious behavior.
Verifying the origin of the file and ensuring it's from a trusted source.
If the file passes these tests and is deemed clean, it would likely be classified as a false positive. However, if it's determined to be malicious or unwanted, it would be classified as a PUP or malware.  Info provided by deepai bot,

polonus
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

Offline AhmedK

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Re: iTop Easy Desktop and IDP Generic
« Reply #6 on: June 24, 2024, 06:58:57 PM »
Thank you for your help guys, I also contacted the itop easy desktop site directly and they told me that nothing wrong with the software and they will contact Avast about this problem.
In virustotal I found it clean and other here found that, so hopefully will be really clean.

Again thank you and appreciate your help  ;)
« Last Edit: June 25, 2024, 01:21:40 AM by AhmedK »