Author Topic: order ID number  (Read 934 times)

0 Members and 1 Guest are viewing this topic.

Offline valerie.borland01

  • Newbie
  • *
  • Posts: 1
order ID number
« on: August 16, 2020, 10:19:12 PM »
Hi, I was wondering if anyone knew of a way to retrieve my order ID number? I can't find the email anywhere in my inbox, junk or trash.

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89329
  • No support PMs thanks
Re: order ID number
« Reply #1 on: August 16, 2020, 11:26:13 PM »
Whilst I don't know an easy way to do this, you could try - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow. 

This I feel is possibly a way, however it is almost certainly going to ask for your order ID number, enter 00000000, that should at least give the opportunity to submit a ticket and give as mich information as you can to help them to find the actual order ID number.

You could also try this (possibly first) and see if it also sends you the order ID also.
-  Resend avast License https://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security