Cannot Activate VPN

[73leanne]

Have had 3 separate attempts with AVAST support, tried multiple things each time but no success and refund period has expired. Not very happy with the experience

[r@vast]

Have had 3 separate attempts with AVAST support, tried multiple things each time but no success and refund period has expired. Not very happy with the experience

Hi,

I can see that you created multiple tickets for the same issue.
Two of them are currently waiting your reply.

[73leanne]

I get a response email saying my email wasn't delivered because they can't identify which ticket it refers to and to respond via the email thread, that is what I did.

[73leanne]

I have unsubscribed and will never use an AVAST product again

[Bert Hick]

Why did you unsubscribe? Its not that hard to activate the software, there are activation tutorials all over the internet. Just be patience with the support or do some research first.

[73leanne]

I purchased VPN in March and have not been able to get activation to actually work. I enter activation key and it says activated succusfully then I back out to turn the VPN on, it says I have VPN subscription for about 5 seconds then it disappears and when I try to turn it on it tells me to start free trial. When I go to website it says my account is active with 203 days remaining of the 1 year plan that I have never used.

[Asyn]

-> https://support.avast.com/article/Troubleshoot-activation

[bob3160]

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

[73leanne]

So I may have had a break through, the only AVAST product I had that I had not deleted was 'AVAST secure browser' so I deleted it out & tried again and the activation has worked but now I have tried to connect, in the 'Disguising your location' screen, the wheel is spinning and has been for over an hour now

[73leanne]

Left the PC for too long and it went to sleep, woke it up & the subscription is gone again

[r@vast]

Left the PC for too long and it went to sleep, woke it up & the subscription is gone again

Hi,

If you are still having activation issues, I would suggest that you reply to this ticket/case ID: 11421243
so that support can assist you further.

[Richard Kanady]

Got working :
I activated vpn yesterday and worked. Today program stated I had no internet connection when I did ? Reinstalled and still had issues. Ocurred to me may be windows firewall as when firewall deactivated vpn worked. So be sure : OpenVPN Daemon and  Avast VPN Service is enabled on your firewall, then works : )