Author Topic: I just got a surprising notice from my bank account for being charged 69.99 EUR  (Read 1869 times)

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Offline Kostadin4

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Could someone from avast help with the refund. I already went trough the steps in your website: https://support.avast.com/en-ww/contact/sales_refund/ and nothing happened i didn't even get a notification email. The title in my bank account for the avast charge is "IRL avast com ord DRI AVAST Software 70". I found the IDs from your system for the charges and for some reason there are two ids marked "order unsubmitted" 80602215600, 81039832400 which both show a bank account charge of 69.99 EUR for this month. Do what you have to do just refund me the money and cancel my subscription because i specifically remember that i unchecked the ongoing subscription last year. Thank you in advance.

Offline Asyn

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Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kostadin4

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You can close this post. I got contacted by the avast support team and the issue is being dealt with.

Offline Asyn

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You can close this post. I got contacted by the avast support team and the issue is being dealt with.
Thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0