problem for chargeback

[Azi506]

Hello,
I had a free trail of Avast antivirus, in the meantime I canceled my automatic subscription payment in the Paypal account, but after 60-days trial I saw the subscription automatically continued and I was charged 75$.
I stopped my Paypal account, but it sees they put my request in the chargeback status.
Then Avast refused to refund me since it was in the chargeback. And I was asked to contact Paypal to remove it from chargeback.
I asked Paypal and it seems my case has closed and I have nothing to do with them, and everything is denied or removed.
But still I have problem with Avast since they don't want to solve it easily and ask me to get a letter from Paypal which is impossible. I have sent many times Paypal answer but why you don't pay attention to that. I have 30-days money back but it seems time is running and eventually the money back period will over.
So please help me how I can solve this without putting a lot of time sending emails to Avast everyday.
Thanks.

[bob3160]

Sending emails to Avast everyday isn't going to solve anything.
Stick with the original Avast email contact and finish solving this.
There isn't much we users can do.

[r@vast]

Hello,
I had a free trail of Avast antivirus, in the meantime I canceled my automatic subscription payment in the Paypal account, but after 60-days trial I saw the subscription automatically continued and I was charged 75$.
I stopped my Paypal account, but it sees they put my request in the chargeback status.
Then Avast refused to refund me since it was in the chargeback. And I was asked to contact Paypal to remove it from chargeback.
I asked Paypal and it seems my case has closed and I have nothing to do with them, and everything is denied or removed.
But still I have problem with Avast since they don't want to solve it easily and ask me to get a letter from Paypal which is impossible. I have sent many times Paypal answer but why you don't pay attention to that. I have 30-days money back but it seems time is running and eventually the money back period will over.
So please help me how I can solve this without putting a lot of time sending emails to Avast everyday.
Thanks.

Hi,

You currently have ticket/case id: 11431317 open with us.
The other five tickets have been closed as duplicates (creating multiple tickets for the same issue might be treated as spam by our the system).
I can see that you obtained and attached the email from PayPal stating that they denied your chargeback request, and the funds are no longer on hold.
Someone from our sales support will get back to you.