Author Topic: RAM usage problem after upgra NEW Avast Version 20.7.2425  (Read 23267 times)

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Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #30 on: September 20, 2020, 11:49:53 PM »
I have been having the memory leak problem for several weeks, and have just today tracked it down to an AVAST routine.
I did not have poolmon.exe on my system, but did find a program called poolmonx.exe which I have installed.  It gives me a GUI look at what is going on.  I sort on memory size and have four tags (fwLP, fwRN, fwRC and KLbp) that quickly rise to the top.  All have non-paged memory steadily rising.  In order to keep the computer from freezing, I have entered a task in the task scheduler to restart every 12 hours.  In those 12 hours, the memory usage slowly climbs from 2.0 Gbyte to 5 or 6 Gbyte, with the growth being in the non-paged memory and with those four tags adding up to most of that.
I will try the uninstall and reinstall to see if that cures the problem.
I do not seem to be able to copy the output of poolmonx and so cannot post that here.
At the moment there are 1.6 Gbyte of non-paged pool memory.   The amount of Kbytes for those four tags is 616021, 358138, 238754, and 70907 respectively.  That adds up to 1,283,830 Kbytes or 1.22 Gbytes.  Hence those four tags, all associated with aswNETHUB.sys, account for a large portion of the excess non-paged pool memory.

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #31 on: September 21, 2020, 09:26:37 AM »
I will try the uninstall and reinstall to see if that cures the problem.
I tried to uninstall and Avast gave me an option to "repair", which I did.  That did not fix the problem.
It also warned that an uninstall would get rid of things I want to keep, e.g. saved passwords.  Is there a way to save passwords before uninstalling?

Offline loungehake

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #32 on: September 21, 2020, 10:09:54 AM »
I have Avast Free 20.7.2425 running on 9 incarnations of Windows x64 (7, 8.1, 10-1909 and 10-2004), either installed as a version update or using the offline installer. Also installed are OSArmor 1.4.3 and Malwarebytes Anti-Exploit 1.13.1.254. From the number of reports of memory management problems, I am surprised that at least one of mine is not affected.
Windows XP Pro SP3, Avast Free 10.4.2233, Malwarebytes Anti-Exploit, Comodo Memory Guardian 2.0.4.20
Windows 7 Ultimate x64, Avast Free 21.9.2494, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware
Windows 8.1 Pro x64, Avast Free 21.9.2494, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware
Windows 10 Pro x64, Avast Free 21.9.2494, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware

Offline MartinK

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #33 on: September 21, 2020, 03:16:07 PM »
Hi dale5351, thank you for provided pool tags. We are looking for the cause of your problem and we will release an update ASAP.

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #34 on: September 24, 2020, 02:15:43 PM »
On one of the forum threads it was suggested to install the latest beta, which I did.  I still have the leak.  After last reboot about 10 hours ago, my non paged ram is at 1.8 Gbyte, from a start of 200 Mbyte.  The tags with the highest amount are fwLP, fwRN, fwRC and KL6P accounting for 1.36 of the 1.8.  Other tags in the top ten are ismc, Nr22, and ArL2.

Is there a way to completely uninstall avast but keep the saved passwords and other settings so that they are there when I reinstall? 

Offline r@vast

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #35 on: September 25, 2020, 08:48:28 AM »
On one of the forum threads it was suggested to install the latest beta, which I did.  I still have the leak.  After last reboot about 10 hours ago, my non paged ram is at 1.8 Gbyte, from a start of 200 Mbyte.  The tags with the highest amount are fwLP, fwRN, fwRC and KL6P accounting for 1.36 of the 1.8.  Other tags in the top ten are ismc, Nr22, and ArL2.

Is there a way to completely uninstall avast but keep the saved passwords and other settings so that they are there when I reinstall?

Hi,

If you are referring to Avast Passwords data, then you can export to file.
If only the passwords for Avast Passwords, then you can export to Google Chrome, FireFox.
Please see this guide: https://support.avast.com/en-ww/article/Export-Google-Chrome-Passwords-data/

Offline cry4dawn

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #36 on: September 25, 2020, 06:43:21 PM »
Whats the update on this fix for the memory leak? Its been a bit now.

Offline MaidenAriana

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #37 on: September 26, 2020, 12:07:35 AM »
Looking for an update on this as well. I have the same issue and my PC has been almost unusable for 2 days now.

Offline Asyn

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #38 on: September 26, 2020, 06:51:41 AM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #39 on: September 28, 2020, 09:43:10 PM »
Quote
If you are referring to Avast Passwords data, then you can export to file.
If only the passwords for Avast Passwords, then you can export to Google Chrome, FireFox.
Please see this guide: https://support.avast.com/en-ww/article/Export-Google-Chrome-Passwords-data/
That does not work for me.  I open the passwords page and all I get is an icon asking me to upgrade.

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #40 on: September 28, 2020, 09:46:49 PM »
Whats the update on this fix for the memory leak? Its been a bit now.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219
I have installed beta (20.8.2428, build 20.8.5646.561) and am still having the same memory leak.  Tags with high non-paged memory usage remain the same.

Offline twofivesixnorth

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #41 on: September 29, 2020, 01:23:45 AM »
I had the same issue ,  i could not figure out for the life of me what was causing my memory to spike and i have 32gig  ,  this is the first issue I have ever had with my new pc build but i finally stumbled onto this and it hit me that i have not had any issues at all until i installed the avast cleanup but i decided to uninstall avast ( I have the paid version)  and the issue has since went away ,  so Im about 90 percent sure that avast was causing my memory leak issue

Offline MartinK

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #42 on: September 29, 2020, 08:35:46 AM »
Hi dale5351,
Unfortunately, we are not able to reproduce your problem or find a scenario for how it might arise. Please, could you send us internal network driver log? Don't worry, the log is encrypted and for decoding, you need a special file accessible only to us in Avast. Here is simple guide how to do it:

1) Reboot computer and open command line in the administrator mode
2) Download and change extension of both attached files to the .bat
3) Turn on logger by the ManualLogger-Verb-Start.bat
4) Let the computer run for a while to allow memory leaks to accumulate
5) Turn off logger by the ManualLogger-Stop.bat

Folder \Windows\System32\LogFiles\WMI should contain the file aswNetHub.etl or simmilar.
Please, send us this file.

Thank you very much in advance
« Last Edit: September 29, 2020, 08:37:26 AM by MartinK »

Offline amashkow028

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #43 on: September 29, 2020, 09:15:32 PM »
Whats the update on this fix for the memory leak? Its been a bit now.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219

Is there an estimate on when this beta will be released normally? I have also been having memory/CPU issues with the current version of Avast (it's constantly been using ~2GB of RAM and slowing down all other programs), but I cannot uninstall it so I've been waiting for a way to update to a fixed version.

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #44 on: September 30, 2020, 02:33:29 AM »
Hi dale5351,
Unfortunately, we are not able to reproduce your problem or find a scenario for how it might arise. Please, could you send us internal network driver log? Don't worry, the log is encrypted and for decoding, you need a special file accessible only to us in Avast. Here is simple guide how to do it:

1) Reboot computer and open command line in the administrator mode
2) Download and change extension of both attached files to the .bat
3) Turn on logger by the ManualLogger-Verb-Start.bat
4) Let the computer run for a while to allow memory leaks to accumulate
5) Turn off logger by the ManualLogger-Stop.bat

Folder \Windows\System32\LogFiles\WMI should contain the file aswNetHub.etl or simmilar.
Please, send us this file.

Thank you very much in advance
Here you go -- two file attached.  First a screen shot, second the log file.