Author Topic: RAM usage problem after upgra NEW Avast Version 20.7.2425  (Read 23286 times)

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Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #45 on: September 30, 2020, 02:39:14 AM »
Log file would not send.  File too large.  Can you send me an email address to send via attachment?  Or some other way to get it to you?

Thanks for efforts.

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #46 on: September 30, 2020, 06:44:35 AM »
After reboot, I ran the monitor for shorter period of time.  This time the file is less than 1 Meg .

The system would not allow me to upload the *.etl file.  I renamed it to *.txt and hope that can work for you.  Otherwise -- give me more explicit info as to how to get it to you.

Offline Asyn

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #47 on: September 30, 2020, 07:04:49 AM »
Log file would not send.  File too large.  Can you send me an email address to send via attachment?  Or some other way to get it to you?

Thanks for efforts.
You can upload your file(s) here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
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Offline Asyn

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #48 on: September 30, 2020, 06:06:19 PM »
Whats the update on this fix for the memory leak? Its been a bit now.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219
Is there an estimate on when this beta will be released normally? I have also been having memory/CPU issues with the current version of Avast (it's constantly been using ~2GB of RAM and slowing down all other programs), but I cannot uninstall it so I've been waiting for a way to update to a fixed version.
Update to the latest version (20.8.2429): https://forum.avast.com/index.php?topic=238421.0
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #49 on: September 30, 2020, 11:12:11 PM »
You can upload your file(s) here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks
I clicked on that link, but am not certain how I can place a file there.  I tried to do a drag and drop, but did not see it appear there.  Just in case it did work:
name of file = aswNetHub_from_dale5351.etl

Also, I do not think that I have said that this computer is using win 10 home, wireless connection.

Offline bob3160

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #50 on: September 30, 2020, 11:51:36 PM »
You can upload your file(s) here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks
I clicked on that link, but am not certain how I can place a file there.  I tried to do a drag and drop, but did not see it appear there.  Just in case it did work:
name of file = aswNetHub_from_dale5351.etl

Also, I do not think that I have said that this computer is using win 10 home, wireless connection.
Update to the latest version that was just released and addresses the problem. 
Details https://forum.avast.com/index.php?topic=238421.0
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #51 on: October 01, 2020, 05:45:57 AM »
I installed 20.8.2429 Yesterday.  I am still having the memory loss problem due to non-paged memory growth from Avast routines.  Now what?

Offline MartinK

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #52 on: October 01, 2020, 12:36:33 PM »
Hi dale5351 and thank you very much for cooperation. Unfortunately larger etl file didn't arrive and shorter one is corrupted, maybe because of text conversion. But due to problematic memory tags it looks as one system callback in our driver is not working on your system. It could be some kind of conflict with another software using the same API. Do you have some network filtering/monitoring software installed? Maybe some another antivirus, network monitor or firewall?

Regarding the larger etl file I will send you private message how to do it.

Offline Paulino Sato

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #53 on: October 01, 2020, 02:39:43 PM »
Hi,
I have same issue here.
Only Windows 10 (1909 and 2004) security tool and avast. 
If no internet, no ethernet cable connect, all is normal.
Soon ethernet cable is connected, avast memory leak starts, not stop, use all ram and swap.
Memory leak occur when try to open UI or if UI are open.
The problem happens on previous version of avast and last update (30 Sep 2020).
« Last Edit: October 01, 2020, 07:00:41 PM by Paulino Sato »

Offline amashkow028

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #54 on: October 01, 2020, 07:33:38 PM »
Whats the update on this fix for the memory leak? Its been a bit now.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219
Is there an estimate on when this beta will be released normally? I have also been having memory/CPU issues with the current version of Avast (it's constantly been using ~2GB of RAM and slowing down all other programs), but I cannot uninstall it so I've been waiting for a way to update to a fixed version.
Update to the latest version (20.8.2429): https://forum.avast.com/index.php?topic=238421.0

Thank you! I updated to the version released yesterday which partially fixed the problem (RAM usage went down to ~1GB), but the October update seems to have fixed it completely now. :)

Offline dale5351

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #55 on: October 01, 2020, 07:57:43 PM »
Hi dale5351  But due to problematic memory tags it looks as one system callback in our driver is not working on your system. It could be some kind of conflict with another software using the same API. Do you have some network filtering/monitoring software installed? Maybe some another antivirus, network monitor or firewall?
Only windows defender, and I am not sure if it is active.
Quote
Regarding the larger etl file I will send you private message how to do it.
Will do as soon as I close this post.  Thanks for keeping with me on trying to solve this problem.

Offline Asyn

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #56 on: October 02, 2020, 07:53:13 AM »
Whats the update on this fix for the memory leak? Its been a bit now.
-> https://forum.avast.com/index.php?topic=238264.msg1562219#msg1562219
Is there an estimate on when this beta will be released normally? I have also been having memory/CPU issues with the current version of Avast (it's constantly been using ~2GB of RAM and slowing down all other programs), but I cannot uninstall it so I've been waiting for a way to update to a fixed version.
Update to the latest version (20.8.2429): https://forum.avast.com/index.php?topic=238421.0
Thank you! I updated to the version released yesterday which partially fixed the problem (RAM usage went down to ~1GB), but the October update seems to have fixed it completely now. :)
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline MartinK

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #57 on: October 02, 2020, 02:02:17 PM »
Hi Dale5351,
thank you for provided etl log. It successfully arrived and it is full of mDNS packets. I'am not sure for 100% but these mDNS packets probably cause your problem. I found there many mDNS connections that the system never closed.
I would prepare some simple test how to verify my suspicion. Or, If you are  familiar with some firewall (Avast, windows defender etc.) you could try to set rule blocking all UDP packets from/to remote port 5353.

Offline Paulino Sato

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #58 on: October 02, 2020, 07:17:41 PM »
Hi,
I found another system with memory eating avast installation.
Windows 7, 7601 SP1 on Intel G645,  4GB of ram
Avast version: 20.7.2425 Build 20.7.5568.598

Huge memory start soon after network/internet connection are established.

edit:
Update avast to version 20.8.2429 build 20.8.5653.56
and problem persist.

edit2:
AVG is in same situation.
« Last Edit: October 02, 2020, 09:32:41 PM by Paulino Sato »

Offline Harry S.

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Re: RAM usage problem after upgra NEW Avast Version 20.7.2425
« Reply #59 on: October 03, 2020, 12:52:07 PM »
Dear Avast Team,

I also have the same problem and  I am not going to repeat what other users have described again.

It seems that the usage problem happens among a large group of Avast users and uninstalling Avast to 'save the computer' is quite common, would Avast Team please make an announcement on top after your have solved the problems, so that users will know when to re-install Avast again?

My computer freezes during the process and I have to directly turn my computer off, which may in turn harm the PC. Therefore, I hope that before reinstalling avast again, at least users could know the problem has been solved. 

Please consider my suggestion. Thanks
« Last Edit: October 03, 2020, 12:53:54 PM by Harry S. »