Author Topic: Avast Premium Security loaded but CleanUP Premium still try to run  (Read 451 times)

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Offline Chaz20

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Avast Premium Security loaded but CleanUP Premium still try to run
« on: September 03, 2020, 07:57:47 PM »

is Avast Premium Security, superior to Avast Clean Up Premium?

I have Windows 10 on desktop PC and when I 'open' it it takes ages to 'complete' then I get a  black screen headed Avast Cleanup Premium with message WOOPS something has gone wrong contact AVAST . how I do that I
do not know but assume it means  this forum.
I have AVAST Premium Security. So I am again assuming that my PC knows I have both but the Cleanup premium has not been deleted? If that is correct, how do I 'delete' Clean Up Premium.
If not what do I do ?

Offline laurinc

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Re: Avast Premium Security loaded but CleanUP Premium still try to run
« Reply #1 on: September 18, 2020, 09:17:03 AM »
Hi, please, send the logs by executing our log collector utility from this path C:\Program Files\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.