Author Topic: Thunderbird <-> Avast <-> Gmail broken  (Read 2082 times)

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Offline FrostBitten

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Thunderbird <-> Avast <-> Gmail broken
« on: September 04, 2020, 05:30:56 AM »
Last night at 0114 was when I could last get my gmail via Thunderbird.  Nothing changed software version wise (except maybe Avast's def files) until I started troubleshooting the problem.  It keeps reporting that "connection to server pop.gmail.com was reset."  Outgoing mail is blocked saying authentication Oauth not supported service.

Upgrading to Avast (Free) 20.7 does not fix it. 

Disabling Avast's MailShield DOES fix problem.

Have Thunderbird 78.2.1, but Manifested under version 68.x.x.

It used to be that I had to force-generate a certificate through Avast that I could import into Thunderbird, but that option doesn't exist in Avast anymore.  There are three Avast Web/Mail Shield Root already in Thunderbird, valid from 2010 until 2040.

Have Windows 10 Pro, 1909.

Anyone have suggestions on what to do with this mess?

Offline Asyn

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Offline FrostBitten

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Re: Thunderbird <-> Avast <-> Gmail broken
« Reply #2 on: September 04, 2020, 06:20:59 PM »
...and with no further input from me, it started working today. SMH.

I guess they fixed it in last night's def files?

Offline AZBruno

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Re: Thunderbird <-> Avast <-> Gmail broken
« Reply #3 on: September 04, 2020, 06:35:00 PM »
I have had intermittent problems with Thunderbird and Avast Mail Shield. In my case, the symptom are generally connection timeouts on POP3.

This has been going on for about the last three versions of Avast and the same for Thunderbird, so I don't know whose change introduced the trouble.

Don't assume it's fixed. It is intermittent.

Offline schmidthouse

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Re: Thunderbird <-> Avast <-> Gmail broken
« Reply #4 on: September 04, 2020, 08:20:06 PM »
I'm wondering if it involves more then just Avast and Email Client. Possibly OS and system configuration.
I only wonder because I've used Thunderbird for years and Avast much longer and have never experiences any certification issues or any other kind of disruption in the functioning of Thunderbird.

Online DavidR

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Re: Thunderbird <-> Avast <-> Gmail broken
« Reply #5 on: September 04, 2020, 10:51:48 PM »
I'm wondering if it involves more then just Avast and Email Client. Possibly OS and system configuration.
I only wonder because I've used Thunderbird for years and Avast much longer and have never experiences any certification issues or any other kind of disruption in the functioning of Thunderbird.

Snap no problem either, been using thunderbird for may years and avast for over 16 years (much has changed in that time).  However, I don't connect to my Gmail account using thunderbird.  I do that directly from my browser.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline FrostBitten

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Re: Thunderbird <-> Avast <-> Gmail broken
« Reply #6 on: September 08, 2020, 05:35:56 AM »
...and it's back again.

What the heck?  Intermittent is certainly right.

Also, trying to Import Avast's exported certificate in Thunderbird results in an error. "The certificate is already installed as a certificate authority."
« Last Edit: September 08, 2020, 05:44:07 AM by FrostBitten »