Author Topic: Cancel Automatic Subscription & Refund  (Read 1138 times)

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Offline effie.96

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Cancel Automatic Subscription & Refund
« on: September 12, 2020, 01:49:07 PM »
I am being charged for a 2nd year in a row for an annual subscription to Avast Cleanup (59.99 EUR by DRI*AVAST Ireland) although I do not receive an email with my order id. I want to cancel it and get a refund. Last year you did not contact me back.

I have the last transaction id from my back account (938620), my product key from the app(WXEXY3-B49VEJ-5C48J6) however when I login in the browser to manage my account and cancel the subscription I get "No subscriptions here, yet.". When I search for my orders in digital river site with my email and card number I get the following orders:
1. Order ID. 16502946262   Date. 5/11/2016 Status Order Complete Amount. 39.98EUR

and for my other email

2. Order ID. 25894207308   Date.  10/24/2018 Status Order Order Complete   Amount. 0.00EUR

that seems right if I got a free trial that renewed automatically. I am not able to unsubscribe and since the last charge was 09/09/2020 I want a full refund.

Offline Asyn

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Offline r@vast

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Re: Cancel Automatic Subscription & Refund
« Reply #2 on: September 14, 2020, 02:00:38 PM »
I am being charged for a 2nd year in a row for an annual subscription to Avast Cleanup (59.99 EUR by DRI*AVAST Ireland) although I do not receive an email with my order id. I want to cancel it and get a refund. Last year you did not contact me back.

I have the last transaction id from my back account (938620), my product key from the app(WXEXY3-B49VEJ-5C48J6) however when I login in the browser to manage my account and cancel the subscription I get "No subscriptions here, yet.". When I search for my orders in digital river site with my email and card number I get the following orders:
1. Order ID. 16502946262   Date. 5/11/2016 Status Order Complete Amount. 39.98EUR

and for my other email

2. Order ID. 25894207308   Date.  10/24/2018 Status Order Order Complete   Amount. 0.00EUR

that seems right if I got a free trial that renewed automatically. I am not able to unsubscribe and since the last charge was 09/09/2020 I want a full refund.

Hi,

Please use this order id (82189891600) when requesting your refund. You should receive a confimation email once your refund has been processed.
The email associated with the renewal of the trial is: e*pi**oui@we**lution.gr