Author Topic: I have to disable Web Shield to access Bank of America  (Read 694 times)

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Offline rywakw

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I have to disable Web Shield to access Bank of America
« on: September 16, 2020, 11:11:05 PM »
As above. Avast is giving a false positive because I DO log into BoA, but about 1.8 seconds later Avast blocks the site saying there is phishing going on. There is not. Please fix. Thanks.
I'd give a photo of the warning but it looks like you don't allow pics to be posted.
« Last Edit: September 16, 2020, 11:15:49 PM by rywakw »

Offline DavidR

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Re: I have to disable Web Shield to access Bank of America
« Reply #1 on: September 17, 2020, 01:01:00 AM »
You can attach images to your posts, see the Attachments and other options below the text input window. Click to expand.

You can use the - Reporting Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php form.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.8.2432 (build 20.8.5684.602) UI-1.0.566/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Hopper15

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Re: I have to disable Web Shield to access Bank of America
« Reply #2 on: September 17, 2020, 01:54:48 AM »
Same thing just happened to me.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline DavidR

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Re: I have to disable Web Shield to access Bank of America
« Reply #3 on: September 17, 2020, 02:15:33 AM »
Have you reported it as suggested ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.8.2432 (build 20.8.5684.602) UI-1.0.566/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Hopper15

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Re: I have to disable Web Shield to access Bank of America
« Reply #4 on: September 17, 2020, 02:18:22 AM »
Have you reported it as suggested ?

Yes.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline ssms0

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Re: I have to disable Web Shield to access Bank of America
« Reply #5 on: September 17, 2020, 03:25:00 AM »
Same thing here.  Spoke to BoA and was told they've had over 100 calls today from Avast users.  I've also filled out the false positive form.

Offline DavidR

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Re: I have to disable Web Shield to access Bank of America
« Reply #6 on: September 17, 2020, 03:26:50 AM »
Have you reported it as suggested ?

Yes.

That is great as that goes to the Avast virus labs.

Given it's BoA, I would imagine it will be dealt with quickly.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.8.2432 (build 20.8.5684.602) UI-1.0.566/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: I have to disable Web Shield to access Bank of America
« Reply #7 on: September 17, 2020, 08:49:18 AM »
Hi,

This was a false positive.
The detection has been disabled.
We apologise for any inconvenience caused.
 
If the issue persists, please update the virus database.
https://support.avast.com/en-ww/article/Update-Antivirus/


 

Offline Hopper15

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Re: I have to disable Web Shield to access Bank of America
« Reply #8 on: September 17, 2020, 09:18:54 AM »
Hi,

This was a false positive.
The detection has been disabled.
We apologise for any inconvenience caused.
 
If the issue persists, please update the virus database.
https://support.avast.com/en-ww/article/Update-Antivirus/

Thanks for the update.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline rywakw

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Re: I have to disable Web Shield to access Bank of America
« Reply #9 on: September 17, 2020, 10:35:07 AM »
Hi,

This was a false positive.
The detection has been disabled.
We apologise for any inconvenience caused.
 
If the issue persists, please update the virus database.
https://support.avast.com/en-ww/article/Update-Antivirus/

Yes, that did the trick. I downloaded the new definitions but had to restart my PC to get it to not close the BoA site. Thank you for your prompt attention to this matter.