Author Topic: can't view smart home risks  (Read 2347 times)

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Offline metal_923

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can't view smart home risks
« on: September 19, 2020, 06:31:05 PM »
I run the smart scan and get all the way through  and watch the Smart Home Risks complete but when I click on Next it will not show me the Smart Home Risks wich has and exclaimation point in it

I tried to repair it, I tried to reset it I even downloaded  the latest version and restarted my pc and still the same thing is happening, I laso have a notification

that saays Smart scan found issues but when I click on details and brings me back to the main windows and I click next but nothing happens

can anyone Please help me, I love avast and want to keep it

Offline bob3160

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Re: can't view smart home risks
« Reply #1 on: September 19, 2020, 07:22:42 PM »

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://bit.ly/34sjNRM
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DavidR

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Re: can't view smart home risks
« Reply #2 on: September 19, 2020, 07:36:24 PM »
A screen capture  might help ?

Things that come to mind are Avast OMNI do you have it ?
What avast program/s do you have installed ?
OMNI is currently only available in the USA, if that is the case, this is more likely to be a promo for it.

The Smart Scan frequently reports potential issues, more in the hope that will purchase that paid product.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.10.2442 (build 20.10.5824.618) UI-1.0.591/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: can't view smart home risks
« Reply #3 on: September 19, 2020, 08:02:24 PM »
This is what I see in OMNI after running a quick scan,

I'm running the latest beta version of OMNI.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DavidR

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Re: can't view smart home risks
« Reply #4 on: September 19, 2020, 09:43:18 PM »
My reply was directed at the OP.

However, this is why I hoped the OP would post a screenshot of the issue and we would be likely to know what it is/was about.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.10.2442 (build 20.10.5824.618) UI-1.0.591/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline edungarian

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Re: can't view smart home risks
« Reply #5 on: September 20, 2020, 05:43:02 AM »
Having the same issue. Smart scan completes, can view the first 3 reports, but when I hit next to view "Smart Home Risks", nothing happens.

Offline bob3160

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Re: can't view smart home risks
« Reply #6 on: September 20, 2020, 01:35:42 PM »
Having the same issue. Smart scan completes, can view the first 3 reports, but when I hit next to view "Smart Home Risks", nothing happens.
As already requested, please post a screenshot. Thanks
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline n0zqh1

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Re: can't view smart home risks
« Reply #7 on: November 15, 2020, 05:46:48 PM »
same here

Offline Asyn

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Re: can't view smart home risks
« Reply #8 on: November 15, 2020, 06:01:48 PM »
Update to the latest version (20.9.2437): https://forum.avast.com/index.php?topic=239611.0
Win8.1 [x64] - Avast PremSec 21.1.2444.B#2 [UI.595] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DeeBee57

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Re: can't view smart home risks
« Reply #9 on: November 16, 2020, 03:18:01 AM »
I have the newest version of free avast and I’m having problems running a scan and so is my friend.When I run the smart scan it’s fine till it gets to smart home risks. When it’s finished I click next and the next arrow disappears and I don’t get the results of smart home risks. I can now not scan again since there is no arrow and scan has not finished. I have repaired modified uninstalled avast reinstalled several times. The new install will have advanced issues instead of smart home risks. Scan finishes. I close avast. Open it again and there is smart home risks again and back to same problem.

Offline bob3160

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Re: can't view smart home risks
« Reply #10 on: November 16, 2020, 01:53:09 PM »
The problem is resolved in the latest version.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DeeBee57

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Re: can't view smart home risks
« Reply #11 on: November 16, 2020, 04:03:25 PM »
Sorry but it is not resolved in the upgrade.  I have the newest upgrade 20.9.2437.  It will not finish the scan at smart home risks.  When I click to end it, the next button disappears.  This is the Free Avast.  I have done everything.  Repaired, modified, rebooted, uninstalled, reinstalled.  Still the same problem

Offline bob3160

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Re: can't view smart home risks
« Reply #12 on: November 16, 2020, 04:07:25 PM »
I've reported this to Avast. Let's see if that helps.
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Offline r@vast

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Re: can't view smart home risks
« Reply #13 on: November 20, 2020, 01:56:49 PM »
Sorry but it is not resolved in the upgrade.  I have the newest upgrade 20.9.2437.  It will not finish the scan at smart home risks.  When I click to end it, the next button disappears.  This is the Free Avast.  I have done everything.  Repaired, modified, rebooted, uninstalled, reinstalled.  Still the same problem

Hi,

Could you please provide a screenshot?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot
and a support file id.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline DeeBee57

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Re: can't view smart home risks
« Reply #14 on: November 20, 2020, 11:29:35 PM »
I cannot submit screenshots since this is for free avast and it's only allowing email to paid avast.  Is there a way to contact support through regular email?  Otherwise, this is not getting solved.