can't view smart home risks

[metal_923]

I run the smart scan and get all the way through  and watch the Smart Home Risks complete but when I click on Next it will not show me the Smart Home Risks wich has and exclaimation point in it

I tried to repair it, I tried to reset it I even downloaded  the latest version and restarted my pc and still the same thing is happening, I laso have a notification

that saays Smart scan found issues but when I click on details and brings me back to the main windows and I click next but nothing happens

can anyone Please help me, I love avast and want to keep it

[bob3160]

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://bit.ly/34sjNRM
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

[DavidR]

A screen capture  might help ?

Things that come to mind are Avast OMNI do you have it ?
What avast program/s do you have installed ?
OMNI is currently only available in the USA, if that is the case, this is more likely to be a promo for it.

The Smart Scan frequently reports potential issues, more in the hope that will purchase that paid product.

[bob3160]

This is what I see in OMNI after running a quick scan,

I'm running the latest beta version of OMNI.

[DavidR]

My reply was directed at the OP.

However, this is why I hoped the OP would post a screenshot of the issue and we would be likely to know what it is/was about.

[edungarian]

Having the same issue. Smart scan completes, can view the first 3 reports, but when I hit next to view "Smart Home Risks", nothing happens.

[bob3160]

Having the same issue. Smart scan completes, can view the first 3 reports, but when I hit next to view "Smart Home Risks", nothing happens.

As already requested, please post a screenshot. Thanks

[n0zqh1]

same here

[Asyn]

Update to the latest version (20.9.2437): https://forum.avast.com/index.php?topic=239611.0

[DeeBee57]

I have the newest version of free avast and I’m having problems running a scan and so is my friend.When I run the smart scan it’s fine till it gets to smart home risks. When it’s finished I click next and the next arrow disappears and I don’t get the results of smart home risks. I can now not scan again since there is no arrow and scan has not finished. I have repaired modified uninstalled avast reinstalled several times. The new install will have advanced issues instead of smart home risks. Scan finishes. I close avast. Open it again and there is smart home risks again and back to same problem.

[bob3160]

The problem is resolved in the latest version.

[DeeBee57]

Sorry but it is not resolved in the upgrade.  I have the newest upgrade 20.9.2437.  It will not finish the scan at smart home risks.  When I click to end it, the next button disappears.  This is the Free Avast.  I have done everything.  Repaired, modified, rebooted, uninstalled, reinstalled.  Still the same problem

[bob3160]

I've reported this to Avast. Let's see if that helps.

[r@vast]

Sorry but it is not resolved in the upgrade.  I have the newest upgrade 20.9.2437.  It will not finish the scan at smart home risks.  When I click to end it, the next button disappears.  This is the Free Avast.  I have done everything.  Repaired, modified, rebooted, uninstalled, reinstalled.  Still the same problem

Hi,

Could you please provide a screenshot?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot
and a support file id.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

[DeeBee57]

I cannot submit screenshots since this is for free avast and it's only allowing email to paid avast.  Is there a way to contact support through regular email?  Otherwise, this is not getting solved.