Author Topic: can't view smart home risks  (Read 1617 times)

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Offline bob3160

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Re: can't view smart home risks
« Reply #15 on: November 20, 2020, 11:45:46 PM »
I cannot submit screenshots since this is for free avast and it's only allowing email to paid avast.  Is there a way to contact support through regular email?  Otherwise, this is not getting solved.
Follow the instructions and attach your screenshot. Attaching a screenshot here in the forum
has nothing to do with what version of Avast you're using or if you're even using Avast.
https://support.avast.com/en-ww/article/Create-screenshot
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Offline DeeBee57

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Re: can't view smart home risks
« Reply #16 on: November 21, 2020, 06:12:26 PM »
  Thank you.  Hope this helps. 

Offline DeeBee57

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Re: can't view smart home risks
« Reply #17 on: November 21, 2020, 07:16:23 PM »
Also this is what I get when I uninstall and reinstall Free Avast.  I get the Advanced Issues instead of Smart Home risks which works.  Then after awhile it switches back to Smart Home Risks.  Then the problem arises again with the scan not finishing and not able to view the results of smart home risks.  This has been since the newest update to 20.9.2437.  Over 2 weeks now.

Offline bob3160

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Re: can't view smart home risks
« Reply #18 on: November 21, 2020, 10:26:31 PM »
Since I hardly ever run scans, I can't confirm the problem.
It's best to wait for a developer to reply.
I've reported this to Avast but, this is the weekend.
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Offline r@vast

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Re: can't view smart home risks
« Reply #19 on: November 24, 2020, 04:17:57 PM »
Also this is what I get when I uninstall and reinstall Free Avast.  I get the Advanced Issues instead of Smart Home risks which works.  Then after awhile it switches back to Smart Home Risks.  Then the problem arises again with the scan not finishing and not able to view the results of smart home risks.  This has been since the newest update to 20.9.2437.  Over 2 weeks now.

Hi,

This issue should be fixed in version 20.10.

Offline DeeBee57

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Re: can't view smart home risks
« Reply #20 on: November 24, 2020, 05:53:24 PM »
Hi, I hope so.  Thank you.  When will that be coming out?

Offline Pondus

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Re: can't view smart home risks
« Reply #21 on: November 24, 2020, 06:11:44 PM »

Offline DeeBee57

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Re: can't view smart home risks
« Reply #22 on: November 27, 2020, 04:27:13 PM »
Thank you but That link is for 20.9  which is what I have the problems with.  The Avast team member said it will be fixed in the 20.10 version which is what I asked when will that come out.

Offline Pondus

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Re: can't view smart home risks
« Reply #23 on: November 27, 2020, 05:19:02 PM »
Quote
Thank you but That link is for 20.9
If you click the link i posted you should see this info

<< I'm glad to announce that new beta version is ready - 20.10.2439 (build 20.10.5792). >>


« Last Edit: November 27, 2020, 08:17:35 PM by Pondus »

Offline DeeBee57

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Re: can't view smart home risks
« Reply #24 on: Yesterday at 04:46:58 PM »
I just installed the 20.10 beta version and at first it worked with advanced issues at the end scan and not smart home risks.  I closed out of avast and back in to scan again to see and smart home risks was back and the same problem exists of it not finishing smart home risks and the next arrow disappearing.  I am totally frustrated.  I have attached screenshots. 

Offline bob3160

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Re: can't view smart home risks
« Reply #25 on: Yesterday at 05:19:46 PM »
@BeeBee57
what operating system are you running? What version?
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Offline DeeBee57

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Re: can't view smart home risks
« Reply #26 on: Yesterday at 05:30:15 PM »
Hi.  I am running windows 10

Offline bob3160

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Re: can't view smart home risks
« Reply #27 on: Yesterday at 06:04:39 PM »
Hi.  I am running windows 10
Which version? 1909, 2004. 20H2?
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DeeBee57

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Re: can't view smart home risks
« Reply #28 on: Yesterday at 06:38:09 PM »
10.0.19041    Build 19041  64 bit

Offline bob3160

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Re: can't view smart home risks
« Reply #29 on: Yesterday at 07:17:43 PM »
10.0.19041    Build 19041  64 bit
Is there a reason you haven't updated your OS ?



Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq