Author Topic: Bank Window of Avast Secure Browser does not work properly  (Read 1128 times)

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Offline jcgerpe

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  • Posts: 1
Bank Window of Avast Secure Browser does not work properly
« on: September 18, 2020, 04:06:57 PM »
I have trouble to access my BBVA home banking (Argentina) webpage with Avast Secure Browser.
Every time I try to open this page there appears a warning as "AW SNAP! Something went wrong while displaying this webpage. Error code: Facility_Visual CPP/Error_Mod_Not_Found".
I re-installed my Avast Secure Browser, re-started my computer, and tried to open the bank page many times, unsuccesfully.
What´s the problem? Anybody could help me?

Offline Cristina G

  • Avast team
  • Jr. Member
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  • Posts: 25
Re: Bank Window of Avast Secure Browser does not work properly
« Reply #1 on: September 21, 2020, 08:55:21 AM »
Hello, jcgerpe!  Thank you for your report! To investigate the issue we will need more information.
Open the browser and click on the menu icon (3 dots)
Click on "Help and About Avast Secure Browser" and then "About Avast Secure Browser"
Click on "Diagnostic Information" (this will open a pop-up window)
Click the "COPY TO CLIPBOARD" button to capture the information.
Thank you!