Author Topic: Avast Premium Security - screen seizure  (Read 1184 times)

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Offline Alex1063

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Avast Premium Security - screen seizure
« on: September 22, 2020, 04:31:46 PM »
Today, I've started to have my screen taken over by an Avast standard interface (This computer is protected - green tick - smart scan - etc).  Closing or minimising the Avast window is only effective for a few seconds - after which it jumps back to be the front screen. 

I have a paid membership valid until early November, so no reason for any service block.  I'm on Windows7, Firefox, using Avast 20.6.2420 (build 20.6.5495.588).  Rebooting doesn't help.  Putting in silent mode worked briefly, but now doesn't. 

Can anyone help pls? 
Whilst writing this message alone, I must have had to close it over 20 times. 
« Last Edit: September 22, 2020, 04:38:50 PM by Alex1063 »

Offline Asyn

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Re: Avast Premium Security - screen seizure
« Reply #1 on: September 22, 2020, 05:06:36 PM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alex1063

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Re: Avast Premium Security - screen seizure
« Reply #2 on: September 22, 2020, 05:37:26 PM »
Hi, thanks for responding.
I've updated now to latest version and rebooted, but the problem remains! 

Offline Asyn

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Re: Avast Premium Security - screen seizure
« Reply #3 on: September 22, 2020, 06:01:07 PM »
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alex1063

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Re: Avast Premium Security - screen seizure
« Reply #4 on: September 22, 2020, 06:10:23 PM »
None.  It's had Avast on from the start (and probably has Windows Defender built-in as its W7).  I took out 2 Avast subscriptions in 2018: 1 for the APS for 2 years (still live until Nov 2020) and another for the VPN for 1 yr (which expired in Nov 2019).

Offline Asyn

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Re: Avast Premium Security - screen seizure
« Reply #5 on: September 22, 2020, 06:12:25 PM »
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alex1063

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Re: Avast Premium Security - screen seizure
« Reply #6 on: September 22, 2020, 07:01:15 PM »
Hi, done that now.  Still no change though. 

Offline Asyn

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Re: Avast Premium Security - screen seizure
« Reply #7 on: September 22, 2020, 07:05:33 PM »
Beats me. Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline KubaV

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Re: Avast Premium Security - screen seizure
« Reply #8 on: September 23, 2020, 08:57:33 PM »
Hi there, thank you for the reports, our developers are looking into this. We will keep you posted.

We are sorry for any inconvenience this may have caused.

Offline globinli

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Re: Avast Premium Security - screen seizure
« Reply #9 on: September 23, 2020, 10:51:41 PM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0

Doesn't help. The student here had to turn off avast because of webseminars! Please fix this very quickly!!! Thanks

Offline seraphimsephiroth

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Re: Avast Premium Security - screen seizure
« Reply #10 on: September 24, 2020, 03:57:29 AM »
Hello! I'm having this very same issue. Very, very annoying! It will pop up even during games (what happened to silent mode?) and will interrupt of freeze them as the popup loads in. Exiting out/minimizing it does nothing. I've had avast for years and I'm about to uninstall it if this keeps up. The pop-ups happen completely intermittently and nothing specific seems to trigger them.

Offline Alex1063

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Re: Avast Premium Security - screen seizure
« Reply #11 on: September 24, 2020, 04:01:37 PM »
seems to be solved now, fingers crossed.  Thank you.