Author Topic: Why does it keep popping up?  (Read 5058 times)

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Offline Degera

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Re: Why does it keep popping up?
« Reply #15 on: September 24, 2020, 04:27:39 AM »
Created my account to come and report this issue. Silent Mode is on. Popup keeps pulling me out of my game or program to tell me that my computer is protected. I've tried restarting and repairing. It's still happening.

Offline elsano

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Re: Why does it keep popping up?
« Reply #16 on: September 24, 2020, 04:37:24 AM »
Same issue here. Just started a few days ago. I tried putting it in silent mode and the screen continually pops up telling me I'm in silent mode. It is aggravating.

Offline seraphimsephiroth

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Re: Why does it keep popping up?
« Reply #17 on: September 24, 2020, 04:58:50 AM »
Is there any official reply about this anywhere? Seems the forums are flooding with new accounts to report this. Hello Avast? Please help???

Offline markt8

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Re: Why does it keep popping up?
« Reply #18 on: September 24, 2020, 05:14:47 AM »
I have Silent Mode enabled. Now, the only pop-up I get is Silent mode telling me it's disabling pop-ups - REPEATEDLY.

So I disable AVAST until restart. Now I get a pop-up telling me I've disabled AVAST until restart.

I'm seconds from deleting and moving to another anti-virus!  Please fix!

Offline EB64

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Re: Why does it keep popping up?
« Reply #19 on: September 24, 2020, 05:39:07 AM »
Is there any official reply about this anywhere? Seems the forums are flooding with new accounts to report this. Hello Avast? Please help???
There's been a few of these on some of the topics about this problem:
Hi there, thank you for the reports, our developers are looking into this. We will keep you posted.

We are sorry for any inconvenience this may have caused.

Offline petr blatny

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Re: Why does it keep popping up?
« Reply #20 on: September 24, 2020, 07:47:28 AM »
Hello, we are really sorry for the issue. We have found a bug related to that and we are investigating it. To be sure, that all what you reported is the same issue, please who can, send me please avastui.log + avastsvc.log from c:\ProgramData\AVAST Software\Avast\log\ + time when this happened. Send it to my email: petr.blatny@avast.com

thank you very much
Petr

Offline globinli

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Re: Why does it keep popping up?
« Reply #21 on: September 24, 2020, 09:56:47 AM »
With the bulid xx.599 has it stopp by me! Thanks.

Offline Dan412

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Re: Why does it keep popping up?
« Reply #22 on: September 24, 2020, 12:31:52 PM »
Unwanted random pop-ups, always trying to sell me some next guff or other - hey Avast, you remember those programs you stop getting on my machine, you er, you do remember why I don't want them on my machine, right?..

Offline Pathduck

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Re: Why does it keep popping up?
« Reply #23 on: September 24, 2020, 12:39:40 PM »
With the bulid xx.599 has it stopp by me! Thanks.

It seems I have build 598. How do I force an update to 599? I've tried it through update in the settings.

Offline petr blatny

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Re: Why does it keep popping up?
« Reply #24 on: September 24, 2020, 12:48:58 PM »
Hello,

the most problematic "triggers" of this issue were stopped on server side. What it means: if you can see in avastui.log rows, where one of these are mentioned:
AVAST_AV_CB_MIGRATION_SOFT_NAG
AVAST_AV_CB_MIGRATION_HARD_NAG
computer restart should help you. After the restart new definitions from our servers are downloaded and these definitions disable this two items.

Petr

Offline tryst46

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Re: Why does it keep popping up?
« Reply #25 on: September 24, 2020, 12:53:05 PM »
With mine, silent mode is on and the game I have been playing is on the "do not disturb" list. It still keeps popping up regularly and minimising my game. I have restarted twice now and it's still doing it.

If Avast doesn't fix this soon, I will be cancelling my subscription and going elsewhere, I can't put up with everything I am doing being interrupted every few minutes.
« Last Edit: September 24, 2020, 12:56:15 PM by tryst46 »

Offline j.a.eijgenraam

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Re: Why does it keep popping up?
« Reply #26 on: September 24, 2020, 12:54:07 PM »
I am using  Avast Premium security on a Windows computer and since the last update I also have a pop-up disturbing me with the message that my computer is protected.
How do I get rid of this??

Offline Pathduck

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Re: Why does it keep popping up?
« Reply #27 on: September 24, 2020, 12:58:38 PM »
the most problematic "triggers" of this issue were stopped on server side. What it means: if you can see in avastui.log rows, where one of these are mentioned:
AVAST_AV_CB_MIGRATION_SOFT_NAG
AVAST_AV_CB_MIGRATION_HARD_NAG
computer restart should help you. After the restart new definitions from our servers are downloaded and these definitions disable this two items.

Hi, I have a lot of these in the AvastUI.log:

Code: [Select]
[2020-09-24 08:46:19.990] [info   ] [opm_client ] [ 8144: 8452] Show content for message id: 'AVAST_AV_CB_MIGRATION_HARD_NAG'
[2020-09-24 08:46:20.349] [info   ] [opm_window ] [ 8144: 8452] Constructing of 'popup' (msg id: 'AVAST_AV_CB_MIGRATION_HARD_NAG')' finished with result '1'.
[2020-09-24 08:46:20.349] [info   ] [opm_client ] [ 8144: 8452] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:46:21.117] [warning] [chromium   ] [ 8144: 8692] CefDialog IPMResponseFailed with HttpStatus: 204 for url: https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_HARD_NAG&p_elm=2
[2020-09-24 08:46:21.119] [warning] [opm_control] [ 8144: 8148] Download content for message 'AVAST_AV_CB_MIGRATION_HARD_NAG' (https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_HARD_NAG&p_elm=2) failed '204'.
[2020-09-24 08:46:21.119] [info   ] [opm_client ] [ 8144: 8148] Call message shown 'AVAST_AV_CB_MIGRATION_HARD_NAG'
[2020-09-24 08:46:21.245] [info   ] [opm_client ] [ 8144: 8620] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:47:20.427] [info   ] [opm_client ] [ 8144: 8328] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:48:20.464] [info   ] [opm_client ] [ 8144: 8636] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:49:20.506] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:50:20.554] [info   ] [opm_client ] [ 8144: 8436] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:51:20.595] [info   ] [opm_client ] [ 8144: 8632] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:52:20.642] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:53:20.694] [info   ] [opm_client ] [ 8144: 8444] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 08:54:20.730] [info   ] [opm_client ] [ 8144: 8616] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
... 100 more rows like above...
[2020-09-24 10:45:26.013] [info   ] [opm_client ] [ 8144: 8328] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 10:46:26.055] [info   ] [opm_client ] [ 8144: 8632] Show content for message id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG'
[2020-09-24 10:46:26.055] [info   ] [opm_window ] [ 8144: 8632] Constructing of 'popup' (msg id: 'AVAST_AV_CB_MIGRATION_SOFT_NAG')' finished with result '1'.
[2020-09-24 10:46:26.280] [warning] [chromium   ] [ 8144: 8692] CefDialog IPMResponseFailed with HttpStatus: 204 for url: https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_SOFT_NAG&p_elm=2
[2020-09-24 10:46:26.281] [warning] [opm_control] [ 8144: 8148] Download content for message 'AVAST_AV_CB_MIGRATION_SOFT_NAG' (https://ipm-provider.ff.avast.com/?data=<removed>&action=1&p_tbc=1&p_mid=AVAST_AV_CB_MIGRATION_SOFT_NAG&p_elm=2) failed '204'.
[2020-09-24 10:46:26.282] [info   ] [opm_client ] [ 8144: 8148] Call message shown 'AVAST_AV_CB_MIGRATION_SOFT_NAG'

I will try a restart and see if it helps.

UPDATE: I've not restarted, but also not seeing more popups (for now) so I think whatever you did on the server side has worked.

« Last Edit: September 24, 2020, 01:55:46 PM by Pathduck »

Offline previtij

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Why does it keep popping up?
« Reply #28 on: September 24, 2020, 04:21:56 PM »
Avast... fix this or I am cancelling my subscription.

Offline EB64

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Re: Why does it keep popping up?
« Reply #29 on: September 24, 2020, 04:44:11 PM »
Avast... fix this or I am cancelling my subscription.
It is fixed.
If you're still having problems, reboot and it should be fixed.