Author Topic: BSOD when I open the MSI App Player  (Read 796 times)

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Offline MrWhitman

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BSOD when I open the MSI App Player
« on: September 24, 2020, 08:45:44 AM »
I just installed Avast Premium Security and it gives me BSOD when I open the MSI App Player which is based on BlueStacks. After several trials and errors I was able to run the application by disabling the "Enable Rootkit Detection" and "hardware-assisted virtualization" option in the core shields of Avast. I do not feel comfortable deactivating this option every time I want to open the MSI App, it would be very helpful if you could repair and update the program.  :-\
« Last Edit: September 24, 2020, 08:59:44 AM by MrWhitman »

Offline igor

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Re: BSOD when I open the MSI App Player
« Reply #1 on: September 24, 2020, 09:31:17 AM »
Could you please upload (e.g. to ftp://ftp.avast.com/incoming) a few corresponding dumps from C:\Windows\Minidump? Preferably packed into an archive with a unique name, and post the file name here afterwards.
Thanks.

Offline MrWhitman

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Re: BSOD when I open the MSI App Player
« Reply #2 on: September 24, 2020, 10:47:31 PM »
Thanks for your answer, I could not upload the files you requested but I sent a PM to you.

Offline kwiq

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Offline MrWhitman

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Re: BSOD when I open the MSI App Player
« Reply #4 on: September 25, 2020, 10:25:20 PM »
Sorry, when I follow the instructions and try to upload the file I get this error: Copying files to remote side failed.
Could not create file.

That's why I uploaded the file to a download site and sent a private message earlier.

Offline igor

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Re: BSOD when I open the MSI App Player
« Reply #5 on: September 26, 2020, 11:51:55 AM »
Got the dump and forwarded it to the relevant person - thanks.
It seems to be connected to BlueStacks virtualization somehow; we'll prepare a fix or workaround.

Offline MrWhitman

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Re: BSOD when I open the MSI App Player
« Reply #6 on: September 27, 2020, 02:31:43 AM »
Got the dump and forwarded it to the relevant person - thanks.
It seems to be connected to BlueStacks virtualization somehow; we'll prepare a fix or workaround.

Nice, thank you!