Author Topic: Ghost Icon in Scan Results  (Read 2341 times)

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Offline brewghtmn

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Ghost Icon in Scan Results
« on: October 06, 2020, 11:31:56 PM »
Since loading Avast Free  on new Windows 10 computer I see a ghost icon with a red circle and an exclamation mark on it's hem when I check scan history.  It says I have no infected files, yet I think if something is marked red it must need attention.  I couldn't find anything in HELP or search  that described this little icon at the start of the scan history line.  Can anyone tell me what it means or what I have to do about it?  I never saw this when I ran Avast on my Windows 7 system.

Offline DavidR

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Re: Ghost Icon in Scan Results
« Reply #1 on: October 07, 2020, 12:11:25 AM »
Lots of topics about this from an earlier version.

If I remember correctly it was an error during the scan but not a detection.

After a little search, see this post https://forum.avast.com/index.php?topic=236831.msg1558953#msg1558953 and in particular the Quote from r@avast an avast team member.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline strakl

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Re: Ghost Icon in Scan Results
« Reply #2 on: October 07, 2020, 03:27:51 PM »
Aren't you running the latest version of avast?
Try to update to 20.8.
I highly recommend you always stay up to date if possible.

Offline DavidR

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Re: Ghost Icon in Scan Results
« Reply #3 on: October 07, 2020, 06:06:01 PM »
Aren't you running the latest version of avast?
Try to update to 20.8.
I highly recommend you always stay up to date if possible.

The original poster didn't state what version they were using.
However, it wouldn't matter, in this case as the Ghost Icon was in 20.7 and continues in 20.8.

<snip quote>
Hi,

The icon indicates that something went wrong (error in file scanning but no threats were found).
It is normal behavior and no need for concern.
We apologize for any confusion caused.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline strakl

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Re: Ghost Icon in Scan Results
« Reply #4 on: October 08, 2020, 03:46:17 PM »
I'm blind, but i bet the ghost icon doesn't show on my system, at least i can't see it with my screen reader.

Offline DavidR

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Re: Ghost Icon in Scan Results
« Reply #5 on: October 08, 2020, 05:29:43 PM »
I'm blind, but i bet the ghost icon doesn't show on my system, at least i can't see it with my screen reader.

Hard to say, as during the scan there is no indication that there was an error during scanning.

My list of the Scan History entries is loaded with them going back to May 2020.  Looking in the Report folder (C:\ProgramData\AVAST Software\Avast\report\Full Virus Scan.txt) for one of my scans does show a file unable to be scanned.

C:\Users\xxxx_xxxx\OneDrive\Getting started with OneDrive.pdf [E] File is offline - it is currently not available. (42006) My guess this is obviously picked up by the other scans also.  Since I don't use OneDrive I have deleted this .pdf file, so I guess that would remove the scan error from being reported and responsible for the Ghost icon.

EDIT: Confirmed, removal of problem file removed Ghost Icon from Scan History display.
« Last Edit: October 08, 2020, 05:52:47 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline brewghtmn

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Re: Ghost Icon in Scan Results
« Reply #6 on: October 30, 2020, 10:12:35 PM »
I have kept Avast up to date. I also disabled One Drive as I wasn't using it, perhaps that is the issue.

Offline DavidR

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Re: Ghost Icon in Scan Results
« Reply #7 on: October 30, 2020, 10:41:14 PM »
I have kept Avast up to date. I also disabled One Drive as I wasn't using it, perhaps that is the issue.

You need to check your scan history, that is where I got the details from.  If it is showing the path to your One Drive folder then check your One Drive folder and see if you have any files in there, if so that is the most likely cause.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security