Hello
I'm hoping someone here can help me. I upgraded my Windows 10 system last week. At the end of the upgrade, it advised that Avast wanted to upgrade as well, so I said yes and that upgrade went ahead.
However, somehow during that process Bitlocker has been triggered. I did not set up Bitlocker when I bought my laptop in February this year, so I do not have a recovery key. I've been speaking to Microsoft and they suggested that the Avast update might be responsible for this.
After speaking to Microsoft and Lenovo technocal support for days now, I still have no clear answers and can't get into my computer. I can't even do a clean install of Windows because I'm locked out of the c drive.
If Avast, or any Avast users, are aware of this happening and know what the fix is, I will be forever grateful. Just to confirm, I did not set up Bitlocker so there is no recovery key - I've looked on the appropriate section of Microsoft's settings 50 times in the hope that it might appear, but no!
Also, one last idiosyncratic thing... I'm running Windows 10 Home which Microsoft say is not compatible with Bitlocker. So I'm actually stuck in a paradox!
Thank you in advance,
Anna