Author Topic: avast slow start up UI and reset?  (Read 2656 times)

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Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #15 on: October 06, 2020, 02:53:43 PM »
Yeah, so I get the feeling that once the UI gets updated something goes wrong and slows down when opening avast and even resets settings in the custom full scans, maybe even more or took some settings from somewhere else.
Well, I haven't seen any slowdowns/resets here. Could you provide details..!?
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Offline Zoart666

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Re: avast slow start up UI and reset?
« Reply #16 on: October 06, 2020, 03:23:12 PM »
Yeah, so I get the feeling that once the UI gets updated something goes wrong and slows down when opening avast and even resets settings in the custom full scans, maybe even more or took some settings from somewhere else.
Well, I haven't seen any slowdowns/resets here. Could you provide details..!?

After the update or within that time frame it slowed down avast. Like opening avast makes the circle spin for 5-7 seconds before it shows the menu , when I do a factory reset to defaults, so every settings is back to default. The slow down is gone.

Both problems are linked I think, as both happen at the same time.
« Last Edit: October 06, 2020, 03:26:45 PM by Zoart666 »

Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #17 on: October 06, 2020, 03:31:59 PM »
Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
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Offline Zoart666

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Re: avast slow start up UI and reset?
« Reply #18 on: October 06, 2020, 04:25:53 PM »
Quote
Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.

File ID: IJ2A4

As I wrote in the ticket. It also seems that once you do a lot of scans, in this testing case, a single file. It also slows down avast start up, and goes slower with every scan. It might be once you do reset to default it deletes those.

Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #19 on: October 06, 2020, 04:38:48 PM »
File ID: IJ2A4
OK, I'll forward it...
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Offline Zoart666

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Re: avast slow start up UI and reset?
« Reply #20 on: October 19, 2020, 01:11:27 PM »
File ID: IJ2A4
OK, I'll forward it...

Any update on this? I haven't heard of anything so far. And it happened on a 3rd device , so I am sure it is the updates that cause the reset. But I noticed that it's not doing it to defaults. Like it changes 80% of the settings but leave some unchanged. This makes me think that the settings are being overwritten with certain UI and version updates.

Not too sure about the slow down. Might be cuz of the amount of logs and scans.
« Last Edit: October 19, 2020, 01:18:12 PM by Zoart666 »

Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #21 on: October 19, 2020, 01:50:43 PM »
Hi, it should be fixed in 20.9 beta.
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Offline bob3160

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Re: avast slow start up UI and reset?
« Reply #22 on: October 19, 2020, 01:55:40 PM »
Hi, it should be fixed in 20.9 beta.
Nice to know but Beta isn't what most folks use or should attempt to use.
Wait till the next release for the fix.
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Offline Zoart666

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Re: avast slow start up UI and reset?
« Reply #23 on: October 19, 2020, 02:21:43 PM »
Hi, it should be fixed in 20.9 beta.

Hi, it should be fixed in 20.9 beta.
Nice to know but Beta isn't what most folks use or should attempt to use.
Wait till the next release for the fix.

Alright, thank you for the update, the reset settings will be fixed then or is it both?. I assume that 20.9 stable version is going to be teased next month then?
« Last Edit: October 19, 2020, 02:25:16 PM by Zoart666 »

Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #24 on: October 19, 2020, 02:24:49 PM »
You're welcome. And yes, most likely.
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Offline Zoart666

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Re: avast slow start up UI and reset?
« Reply #25 on: October 19, 2020, 02:30:26 PM »
You're welcome. And yes, most likely.

One final question , is there a patch list of 20.9 beta that I can see. Also is it the reset that got fixed or the slow down? Or both?

Again thank you for all the patience!

Offline Asyn

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Re: avast slow start up UI and reset?
« Reply #26 on: October 19, 2020, 02:39:03 PM »
One final question , is there a patch list of 20.9 beta that I can see. Also is it the reset that got fixed or the slow down? Or both?
Not yet... ;) Afaik, both.
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