Author Topic: refund money  (Read 669 times)

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Offline bao8

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refund money
« on: October 15, 2020, 01:05:29 PM »
i was cancel subscription and they said money will back about 5-7 days but now 11 days where i can ask them about it ?

Offline DavidR

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Re: refund money
« Reply #1 on: October 15, 2020, 01:31:50 PM »
The about 5-7 days is an estimate and is 5-7 business days.

It also depends on the method of payment ?
If by Bank Payment, then it can take longer to appear in your account as cleared funds.

If you used the support ticket system to request cancellation and refund, then you should be able to use that to enquire on its progress.
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Offline bao8

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Re: refund money
« Reply #2 on: October 15, 2020, 01:44:26 PM »
The about 5-7 days is an estimate and is 5-7 business days.

It also depends on the method of payment ?
If by Bank Payment, then it can take longer to appear in your account as cleared funds.

If you used the support ticket system to request cancellation and refund, then you should be able to use that to enquire on its progress.
oh ty so much

Offline DavidR

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Re: refund money
« Reply #3 on: October 15, 2020, 03:12:15 PM »
You're welcome, give it a couple of days and get back to the forums and I will try to attract some Avast attention to it.
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Offline bao8

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Re: refund money
« Reply #4 on: October 19, 2020, 05:42:15 PM »
You're welcome, give it a couple of days and get back to the forums and I will try to attract some Avast attention to it.
Sr 1 more thing do i need paypal account for refund ? i was use master card for charge

Offline DavidR

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Re: refund money
« Reply #5 on: October 19, 2020, 09:22:46 PM »
You're welcome, give it a couple of days and get back to the forums and I will try to attract some Avast attention to it.
Sr 1 more thing do i need paypal account for refund ? i was use master card for charge

No, the refund is through the original payment method, so it should be seen on your Master Card account.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security