I have an account with Avast, my husband does not. He has received an email from Avast, addressed to him, telling him that a subscription for an Avast product is about to renew. In the past, we have emailed to Avast with queries and they have responded helpfully. Now, they no longer accept emails with queries, and if your particular query does not match any of the FAQs on their website support page, and this does not, what are you supposed to do?