Author Topic: avast support for ultimate  (Read 287 times)

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Offline chris..

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avast support for ultimate
« on: October 17, 2020, 08:11:13 PM »
I wanted to help a member on the French section who has multiple subscriptions (ultimate + cleanup premium +VPN + premium? ).
I wanted to redirect him to the avast support to get a more precise point with his subscriptions but I couldn't find the selection of the "ultimate" (paid) product.
https://support.avast.com/contact/paid_pc/paid_pc
Nevertheless, I think that by going through another product (cleanup for example) avast will be able to answer him and sort through his subscriptions and multiple payments for products that are already included in ultimate, but I wanted to point out this lack in the selectable products in the support.
Can avast add "ultimate" ?

Offline Asyn

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Re: avast support for ultimate
« Reply #1 on: October 18, 2020, 09:33:53 AM »
Hi Chris, as this is a license issue, best you send him to sales support.
-> https://support.avast.com/en-ww/contact/sales_other_general
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: avast support for ultimate
« Reply #2 on: October 18, 2020, 09:55:23 AM »
Hi Asyn
That's what I did, but the link to the support (in French) is not the same, there is no phone contact, only by email by choosing a paying product in the list and "ultimate" is not present.(cf screenshot)
Nevertheless, it was more a general suggestion for avast than a specific request to help this particular member ... when I see the difficulties that many members have in contacting avast ... not being able to select the product they purchased adds a little more difficulty. :-\


Offline Asyn

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Re: avast support for ultimate
« Reply #3 on: October 18, 2020, 10:03:38 AM »
I guess Ultimate isn't listed because it's no real product but just a license pack.
Anyway, I agree with you that it should show up regarding sales support requests.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0