Author Topic: Avast Mobile Security Web Shield is off (MIUI 11) Please Help  (Read 7874 times)

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Offline handaehan

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Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« on: October 18, 2020, 06:47:15 PM »
I accidentally opened a double thread earlier, but both have been deleted. I have problems when trying to post screen attachments in the forum ...

As I mentioned in the thread earlier, REDMI NOTE 96, MIUI 11... Avast Mobile Security reports me the error message "Found 1 Risk> Web Shield is off"



1) I click on "Enable"> "Privacy Note"> "Agree"



2) The "Enable the app in the Accessibility Settings" screen appears with the following instructions:
1.Open Accessibility Settings
2.Select Avast Mobile Security
3.Turn the switch on



3) I click on the "Go to Settings" button and it redirects me to the Android accessibility menu, but I can't find the option indicated to activate Avast ...



Any help would be welcome...
« Last Edit: October 18, 2020, 06:51:32 PM by handaehan »

Offline rocksteady

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #1 on: October 19, 2020, 09:50:44 AM »
I dont know if this may help you find the setting to allow WebShield:
https://support.avast.com/en-gb/article/Mobile-Security-permissions/

Offline Nusasw

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #2 on: November 11, 2020, 08:25:05 PM »
This Problem moved me to the Forum.
I checked now
   Contacts to Login via Google
Hope this makes it.
---
one day later the same Problem again.
« Last Edit: November 13, 2020, 07:19:27 PM by Nusasw »

Offline Jgk

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #3 on: November 21, 2020, 07:48:58 AM »
Please check for avast under more downloaded device in accessibility

Offline the.julie

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #4 on: November 21, 2020, 02:34:15 PM »
I would contact the AVAST customer supoort directly and send them these photos. They can probably help you best.
“ Life is what happens when you're busy making other plans.”
— John Lennon.

Offline handaehan

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #5 on: December 04, 2020, 07:57:19 PM »
Please check for avast under more downloaded device in accessibility

Avast is already activated on "downloaded services" in the accessibility menu, but the web shield is still deactivated

I would contact the AVAST customer supoort directly and send them these photos. They can probably help you best.

Unfortunately there is no assistance for free services

Offline rocksteady

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #6 on: December 05, 2020, 11:14:38 AM »
Without Webshield active you have little protection.
I am surprised noone from Avast has entered this post.
I think you should try remove and then reinstall the Avast Mobile Security app.

As you have an android phone, maybe best to post questions here: https://forum.avast.com/index.php?board=37.0

In your screenshot "3" I can see mention of Avast Mobile Security top right of screen. Is that a shortcut to the setting you need?
« Last Edit: December 05, 2020, 11:25:00 AM by rocksteady »

Offline handaehan

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Re: Avast Mobile Security Web Shield is off (MIUI 11) Please Help
« Reply #7 on: December 13, 2020, 08:17:25 PM »
I solved with the latest MIUI patch by setting the app in autostart ON (otherwise it was automatically deactivated)

thank you all for the support