Author Topic: Problem with mouse (Avast Premium Security)  (Read 1763 times)

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Offline Komen

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Problem with mouse (Avast Premium Security)
« on: October 27, 2020, 12:17:58 PM »
Hello!

Any time Avast opens "popup" notification or I open Avast window, my left click mouse button stops working.
What can I do?

Thanks

Offline alois57

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Re: Problem with mouse (Avast Premium Security)
« Reply #1 on: October 27, 2020, 01:45:40 PM »
I also knew the same problem! Could solve the problem on my mouse settings. I use a gamer mouse there, you can do all the settings yourself. LG Joe

Offline Komen

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Re: Problem with mouse (Avast Premium Security)
« Reply #2 on: October 27, 2020, 02:54:57 PM »
I also have Logitech G300s mouse.
How did you solve this problem with mouse settings?
For me it just started this problem without me doing anything to mouse settings...

Offline Asyn

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Re: Problem with mouse (Avast Premium Security)
« Reply #3 on: October 27, 2020, 04:17:56 PM »
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

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Re: Problem with mouse (Avast Premium Security)
« Reply #4 on: October 27, 2020, 04:19:05 PM »
I use a Logitech M350 mouse with a USB Unifying wifi connection I also used  an Logitech MX Performance Mouse with the same USB Unifying wifi connection, so no wired connection of the Logitech G300s mouse and no conflict/issue with avast. 

I would have though a wired mouse would have less of an issue.
Is there a driver update for this range of logitech mice ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Komen

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Re: Problem with mouse (Avast Premium Security)
« Reply #5 on: October 28, 2020, 07:42:01 AM »
Found a workaround FOR this problem...
Right click on the item I want to click (to ''select'' position where I want to click) and space bar to substitute left click...
I don't know how would this be mouse settings problem since it all worked OK with no changes to computer hardware or software and only effect Avast application...

- Which version/build of Avast Premium..? 20.7.2425 (build 20.7.5568.601)
- OS..? (32/64 Bit..? - which SP/Build..?) Windows 7, 64 bit
- Other security related software installed..? No
- Which AV(s) did you use before Avast..? Avast for last 3-4 years

Offline Asyn

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Re: Problem with mouse (Avast Premium Security)
« Reply #6 on: October 28, 2020, 07:47:04 AM »
Update to the latest version (20.8.2432): https://forum.avast.com/index.php?topic=238421.0
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Komen

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Re: Problem with mouse (Avast Premium Security)
« Reply #7 on: October 28, 2020, 12:39:14 PM »
''Problem'' is installed program "ClickFix" that I use because my mouse sometime makes 2 or more left click instead of just one...
If I close this app, Avast works OK.

Can developers look into this?

Thanks

Offline Asyn

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Re: Problem with mouse (Avast Premium Security)
« Reply #8 on: October 28, 2020, 12:48:36 PM »
Did you update Avast to the latest version (20.8)..!?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Komen

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Re: Problem with mouse (Avast Premium Security)
« Reply #9 on: October 28, 2020, 01:55:03 PM »
Did you update Avast to the latest version (20.8)..!?

Can you install ClickFix app and test if it is the same on your end?
It's 758KB in size... https://www.clickfix.cf

Offline Asyn

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Re: Problem with mouse (Avast Premium Security)
« Reply #10 on: October 28, 2020, 02:26:49 PM »
Again, did you update Avast to the latest version (20.8)..!?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Komen

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Re: Problem with mouse (Avast Premium Security)
« Reply #11 on: October 28, 2020, 03:03:18 PM »
Again, did you update Avast to the latest version (20.8)..!?

Are you an Avast employee or volunteer?
Either way... Since I have find bug in the system, "Thank you, we will have a look." would be proper response.

Have a nice day

PS
Yes, I have installed latest version 20.8.2432 (build 20.8.5684.602) ...

Offline Asyn

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Re: Problem with mouse (Avast Premium Security)
« Reply #12 on: October 28, 2020, 03:05:47 PM »
Yes, I have installed latest version 20.8.2432 (build 20.8.5684.602) ...
Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0