So recently I decided to check my credit card limit and remaining money after a long time and I noticed that dri*avast and digital river charged me separetely same amount(I included a screenshot of my credit card charging history Its 16 september 2020). I got shocked I didnt know what was going on and when I checked my email I noticed that auto renewal feature is a thing and my avast premium was renewed now I want to get all my money back since It hasnt been 30 days and I havent even activated it please help me with this. my orders number is 41993076008
Btw I requested a refund recently and avast sent me an email today It says that they cancelled auto renewal feature but no indication of refund and also no refund I featured the email in attachments.
Hi,
You placed an order for Avast Premium Security on 10/31/19.
On 9/16/20 an email was sent to you to remind you that Avast will automatically renew your Avast Premium Security 1 Year Subscription on October 16, 2020.
However, on 10/16/20 and 10/22/20 the attempts to renew was unsuccessful and an email was sent on both occasions to inform you thereof.
On 10/23/20 you sent Avast an email requesting a refund.
The auto-renewal never took place.
Your current license for Avast Premium Security 1 Year Subscription will expire 10/31/2020 (there is no auto-renewal)
I would suggest that you contact your bank to clarify the transactions on your bank statement.