Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast SecureLine VPN
(Moderators:
krahulik
,
Mike (Privacy team)
) »
I want to unsubscribe
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: I want to unsubscribe (Read 2360 times)
0 Members and 1 Guest are viewing this topic.
joha959
Newbie
Posts: 2
I want to unsubscribe
«
on:
November 04, 2020, 06:11:51 PM »
I have tried to unsubscribe via customer support, problem is the e-mail address used when I purchased is not longer valid.
I can not come around this problem because support ask me to verify my no longer valid e-mail address trying to send their
mail to it
Please help!
Logged
DavidR
Avast Überevangelist
Certainly Bot
Posts: 89061
No support PMs thanks
Re: I want to unsubscribe
«
Reply #1 on:
November 04, 2020, 08:48:42 PM »
You could first try changing the associated email address, I don't know if this would also require validation.
Sales change order details wrong email address given, etc. - Submit a support ticket
https://support.avast.com/en-ww/contact/sales
in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and select your preferred communication method.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
joha959
Newbie
Posts: 2
Re: I want to unsubscribe
«
Reply #2 on:
November 11, 2020, 05:04:55 PM »
Thank you very much, your answer helped me solve the problem
Logged
DavidR
Avast Überevangelist
Certainly Bot
Posts: 89061
No support PMs thanks
Re: I want to unsubscribe
«
Reply #3 on:
November 11, 2020, 08:33:48 PM »
You're welcome, thanks for taking the time to let us know it is resolved.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast SecureLine VPN
(Moderators:
krahulik
,
Mike (Privacy team)
) »
I want to unsubscribe