Author Topic: I took a 60 days trial for avast cleanup  (Read 2427 times)

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Offline viktor04.hagstrom

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I took a 60 days trial for avast cleanup
« on: October 31, 2020, 03:01:42 PM »
So i tried avast cleanup program but never wanted to continue with it so i looked everywhere where i could delete my credit card details and cancel the auto renew thing but never found it. I unistalled it because i hoped it would work but 60 days later i got charged for 50$ for an a year subscription that i never wanted. I never got an email for confirmation or id number of the purchase but i dont know how to get a refund because i never got an id number. When i go into the avast cleanup its only shows me my subscription key but nothing else. Please help im only a teenager and dont know that much

Offline viktor04.hagstrom

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Re: I took a 60 days trial for avast cleanup
« Reply #1 on: October 31, 2020, 03:32:18 PM »
I see that other people have the same issue were they can not cancel their free trial before being charged for a YEAR
Its really a disgrace and not the right way to do business.

I hope that you guys can cancel and refund me. Thanks

https://forum.avast.com/index.php?topic=218211.0

Offline bob3160

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Re: I took a 60 days trial for avast cleanup
« Reply #2 on: October 31, 2020, 08:17:22 PM »
I see that other people have the same issue were they can not cancel their free trial before being charged for a YEAR
Its really a disgrace and not the right way to do business.

I hope that you guys can cancel and refund me. Thanks

https://forum.avast.com/index.php?topic=218211.0
It probably would have been smart to post your request in that other topic along with the requested information.
Follow this to apply for your refund and to cancel the auto renewal.

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline viktor04.hagstrom

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Re: I took a 60 days trial for avast cleanup
« Reply #3 on: November 02, 2020, 07:39:33 PM »
I Have sent to them a refund aplication but then got an email back to me with stuff that i should send to them, but it doesnt say anywhere where how im suppost send them the information. I tried to email them but it said i couldn email because they couldnt "accept unsolicited emails. Please help

Offline bob3160

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Re: I took a 60 days trial for avast cleanup
« Reply #4 on: November 02, 2020, 07:51:39 PM »
I Have sent to them a refund aplication but then got an email back to me with stuff that i should send to them, but it doesnt say anywhere where how im suppost send them the information. I tried to email them but it said i couldn email because they couldnt "accept unsolicited emails. Please help
Did you try a reply to the email your received with the requested information?
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline viktor04.hagstrom

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Re: I took a 60 days trial for avast cleanup
« Reply #5 on: November 02, 2020, 08:16:44 PM »
yes i have but havent gotten a reply in 3 days, starting to getting worried

Offline bob3160

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Re: I took a 60 days trial for avast cleanup
« Reply #6 on: November 02, 2020, 08:17:57 PM »
yes i have but havent gotten a reply in 3 days, starting to getting worried
I've reported this to Avast let's see if that helps.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline Bagis

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Re: I took a 60 days trial for avast cleanup
« Reply #7 on: November 02, 2020, 09:13:54 PM »
Thank you sir.

Offline bob3160

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Re: I took a 60 days trial for avast cleanup
« Reply #8 on: November 02, 2020, 09:16:55 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline Bagis

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Re: I took a 60 days trial for avast cleanup
« Reply #9 on: November 03, 2020, 12:20:56 PM »
Still no respons......

Offline r@vast

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Re: I took a 60 days trial for avast cleanup
« Reply #10 on: November 03, 2020, 01:41:36 PM »
Hi,

Please post your ticket/case id here and we will look into it.

Offline viktor04.hagstrom

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Re: I took a 60 days trial for avast cleanup
« Reply #11 on: November 03, 2020, 08:14:27 PM »
My ticket case? The email one or? Email ticket: 11924278
Subscription key: *****************

« Last Edit: November 04, 2020, 03:25:52 PM by r@vast »

Offline r@vast

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Re: I took a 60 days trial for avast cleanup
« Reply #12 on: November 04, 2020, 03:25:59 PM »
My ticket case? The email one or? Email ticket: 11924278
Subscription key: *****************

Hi,

It seems that support replied to you today on the other ticket you created. Ticket/Case id:  11926733