Author Topic: refund issue  (Read 1729 times)

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Offline robert1447

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refund issue
« on: October 31, 2020, 11:54:02 PM »
I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time

Offline bob3160

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Re: refund issue
« Reply #1 on: November 01, 2020, 12:07:22 AM »
I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline business.adriankeys

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Re: refund issue
« Reply #2 on: January 23, 2021, 06:57:03 PM »
Guys...I have requested a refund but no progress/response at all...

Offline DavidR

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Re: refund issue
« Reply #3 on: January 23, 2021, 07:27:21 PM »
Guys...I have requested a refund but no progress/response at all...

When ?
Do you have a support ticket ID number ?
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Offline business.adriankeys

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Re: refund issue
« Reply #4 on: January 25, 2021, 09:39:17 PM »
Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]

Offline DavidR

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Re: refund issue
« Reply #5 on: January 25, 2021, 11:52:48 PM »
bob3160 has forwarded a report for some Avast input.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: refund issue
« Reply #6 on: February 02, 2021, 03:53:51 PM »
Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]

Hi,

The refund was processed via case/ticket 12458749 and I can see that you have already received confirmation from support.