Author Topic: refund issue  (Read 5222 times)

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Offline robert1447

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refund issue
« on: October 31, 2020, 11:54:02 PM »
I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time

Offline bob3160

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Re: refund issue
« Reply #1 on: November 01, 2020, 12:07:22 AM »
I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline business.adriankeys

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Re: refund issue
« Reply #2 on: January 23, 2021, 06:57:03 PM »
Guys...I have requested a refund but no progress/response at all...

Offline DavidR

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Re: refund issue
« Reply #3 on: January 23, 2021, 07:27:21 PM »
Guys...I have requested a refund but no progress/response at all...

When ?
Do you have a support ticket ID number ?
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Offline business.adriankeys

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Re: refund issue
« Reply #4 on: January 25, 2021, 09:39:17 PM »
Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]

Offline DavidR

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Re: refund issue
« Reply #5 on: January 25, 2021, 11:52:48 PM »
bob3160 has forwarded a report for some Avast input.
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Offline r@vast

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Re: refund issue
« Reply #6 on: February 02, 2021, 03:53:51 PM »
Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]

Hi,

The refund was processed via case/ticket 12458749 and I can see that you have already received confirmation from support.

Offline shewtinstar

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Re: refund issue
« Reply #7 on: December 13, 2021, 12:02:35 AM »
I requested a refund on 12/6/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back.  Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours." 

it would be nice to hear something back and get rid of this sinking feeling that I am getting. I have always had faith in Avast but I must say this is not sitting to well with me now. I have problems with companies who are very quick to take my money but when it comes time to refund it they ghost out on me. Please don't be a ghost, Avast.

Thank You
MKC

Offline bob3160

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Re: refund issue
« Reply #8 on: December 13, 2021, 12:26:13 AM »
I've drawn Avast's attention to your problem.
Let's see if that helps. :)



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Offline r@vast

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Re: refund issue
« Reply #9 on: December 13, 2021, 01:56:16 PM »
I requested a refund on 12/6/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back.  Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours." 

it would be nice to hear something back and get rid of this sinking feeling that I am getting. I have always had faith in Avast but I must say this is not sitting to well with me now. I have problems with companies who are very quick to take my money but when it comes time to refund it they ghost out on me. Please don't be a ghost, Avast.

Thank You
MKC

Hi,

Please note that you are entitled to a refund and please accept our apology for the late reply.
Would you mind replying to the latest email you received from Avast Support?
Thank you

Offline sparkspower60

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Re: refund issue
« Reply #10 on: March 27, 2022, 03:05:54 AM »
I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back.  Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
 >:( order number 15279323

Offline DavidR

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Re: refund issue
« Reply #11 on: March 27, 2022, 03:41:39 AM »
I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back.  Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
 >:( order number 15279323

Are you sure about the dates you gave as that is over 3 months ago for the first date and over 3 and half months ago ?
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Offline r@vast

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Re: refund issue
« Reply #12 on: March 28, 2022, 02:24:13 PM »
I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back.  Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
 >:( order number 15279323

Hi,

You do not seem to have created any tickets with us yet. Can you please provide a ticket/case number?

Offline di.hammond

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Re: refund issue
« Reply #13 on: May 04, 2022, 05:35:27 PM »
I have been charged £77.99 on 3rd May 2022 please refund and cancel subscription

Offline r@vast

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Re: refund issue
« Reply #14 on: May 05, 2022, 09:35:26 AM »
I have been charged £77.99 on 3rd May 2022 please refund and cancel subscription

Hi,

Please request a refund via https://support.avast.com/en-gb/contact/sales_refund_general