Author Topic: Still no refund after 30 days  (Read 1286 times)

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Offline kevin844

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Still no refund after 30 days
« on: October 28, 2020, 05:12:56 PM »
Hello,

I requested a refund 30 days ago because Avast charged me 59.99 euros automatically.

Can anyone help me what to do? I just want my money back.

Offline strakl

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Re: Still no refund after 30 days
« Reply #1 on: October 28, 2020, 06:19:39 PM »
Try to get in touch with the support via live chat or the email and ask them about it. I'm sure you'll be able to sort it out.

Offline DavidR

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Re: Still no refund after 30 days
« Reply #2 on: October 28, 2020, 07:11:17 PM »
Hello,

I requested a refund 30 days ago because Avast charged me 59.99 euros automatically.

Can anyone help me what to do? I just want my money back.

What was the support ticket ID number that you got ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Still no refund after 30 days
« Reply #3 on: October 29, 2020, 02:03:35 PM »
Hello,

I requested a refund 30 days ago because Avast charged me 59.99 euros automatically.

Can anyone help me what to do? I just want my money back.

Hi,

I can see that you have signed up for several trials before so I believe you might be aware that this charge was for the continuation of your subscription.
You don't seem to have created a ticket for a refund. If you do not wish to use the application then please request a refund here: https://support.avast.com/en-eu/contact/sales
Please use this order id: 83127921700

Offline kevin844

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Re: Still no refund after 30 days
« Reply #4 on: November 02, 2020, 01:20:40 AM »
Hello,

I requested a refund 30 days ago because Avast charged me 59.99 euros automatically.

Can anyone help me what to do? I just want my money back.

Hi,

I can see that you have signed up for several trials before so I believe you might be aware that this charge was for the continuation of your subscription.
You don't seem to have created a ticket for a refund. If you do not wish to use the application then please request a refund here: https://support.avast.com/en-eu/contact/sales
Please use this order id: 83127921700

I am aware of that but I don't want to continue my subscription. I'm fairly certain I cancelled my subscription the 28th of september but nothing happened so it seems.

Offline r@vast

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Re: Still no refund after 30 days
« Reply #5 on: November 02, 2020, 11:21:22 AM »
Hello,

I requested a refund 30 days ago because Avast charged me 59.99 euros automatically.

Can anyone help me what to do? I just want my money back.

Hi,

I can see that you have signed up for several trials before so I believe you might be aware that this charge was for the continuation of your subscription.
You don't seem to have created a ticket for a refund. If you do not wish to use the application then please request a refund here: https://support.avast.com/en-eu/contact/sales
Please use this order id: 83127921700

I am aware of that but I don't want to continue my subscription. I'm fairly certain I cancelled my subscription the 28th of september but nothing happened so it seems.

Hi, You can contact support via this link: https://support.avast.com/en-eu/contact/sales