Author Topic: AVAST BILLED MY ACCOUNT WHEN I HAD NOT SET UP AUTO RENEW??!! CAN'T CONTACT THEM  (Read 1982 times)

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Offline chrislowings

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Avast billed for a renewal of Driver updater... I have NOT authorised auto-renew but they billed me anyway!! Illegal or what? Can't contact them because their 'contact us' page just runs a continuous rotating 'wait' icon. Anyone had the problem? Cheers. Chris.

Online DavidR

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You can try these options.
Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.  Should be able to confirm if you set it up or not.

Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Avast billed for a renewal of Driver updater... I have NOT authorised auto-renew but they billed me anyway!! Illegal or what? Can't contact them because their 'contact us' page just runs a continuous rotating 'wait' icon. Anyone had the problem? Cheers. Chris.

Hi,

Your auto-renewal subscription has been cancelled.
Please note that with each purchase you are informed that each subscription is continuous and after the initial subscription period, you will be charged unless you cancel at least 15 days before the next period begins.

Offline business.adriankeys

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I have been writing through FB, Twitter about the same issue. How can I get a refund?

Offline bob3160

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Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline business.adriankeys

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Thanks but not following reply. I used the official route but the return mail comes back to say it recognises none of my emails yet it billed my card.

Offline bob3160

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Thanks but not following reply. I used the official route but the return mail comes back to say it recognises none of my emails yet it billed my card.
Follow the link and follow the directions outlined by DavidR.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq